Deputy Manager

Tenpin; Milton Keynes; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Industry-leading bonus scheme

33 days holiday

Enhanced maternity/paternity/adoption

Tenpin Treats - Discounts & Best Docs

Free bowling for family & friends

Free food on shifts

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x salary)

Birthday off

Long Service Awards

Job summary

Tenpin in Milton Keynes is seeking a Deputy Manager to lead daily centre operations and foster a fun, customer-focused environment. You will support the General Manager, develop large teams, and drive sales and profits while upholding company standards.

The role offers opportunities for progression within a vibrant leisure business that features bowling, escape rooms, karaoke and more, with a strong benefits package and a focus on team culture.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills

Team leadership

Customer service

Operations management

People development

Retail/hospitality experience

Job description

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain- it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.