Deputy Manager

Tenpin - Milton Keynes; Milton Keynes; In loco; GBP 27.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

33 days holiday

Enhanced parental leave

Staff discounts

Free bowling

Free meals

Medicash

EAP (Employee Assistance Programme)

Counselling available

Life assurance

Birthday off

Long service awards

Descrizione del lavoro

Tenpin in Milton Keynes seeks a Deputy Manager to ensure guests have a fantastic time while supporting the General Manager with daily operations and driving sales. You will foster a customer-focused culture and lead by example in a high-energy leisure centre offering bowling, escape rooms, and dining.

You will be responsible for developing a large team, guiding performance, and ensuring procedures are followed to meet KPIs and company standards.

Competenze

• 1+ year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Experience leading large teams

Mansioni

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Conoscenze

Management experience

Customer service

Team leadership

Patience

Ambition

Descrizione del lavoro

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.