Deputy Manager

Young's Pubs; Isleworth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Meals

28 days holiday per year

20% discount in Young's Pubs

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Job summary

The Coach and Horses in Isleworth, part of Young's Pubs, is seeking a motivated Deputy Manager to lead our front-line team with a passion for hospitality and exceptional customer service.

You’ll train staff, drive service standards, and support career development toward General Manager, focusing on delivering great pub dining in a dog-friendly, welcoming atmosphere with regular events.

Qualifications

• Proactive approach to team management and guest service.
• Enthusiastic attitude with focus on hospitality excellence.
• Experience in customer service is essential.

Responsibilities

• Lead and motivate the front-of-house team to deliver exceptional service.
• Train and develop staff to meet brand standards and customer expectations.
• Support career progression toward General Manager within the company.

Skills

pro active

Enthusiastic

Experience in Customer Service

Job description

Once a coaching inn and the only coaching inn to remain in Brentford & Chiswick, The Coach and Horses is steeped in history having been mentioned by Charles Dickens in Oliver Twist and has proudly served the Isleworth community since 1897.

Ideally located right next to Syon Park we’re the perfect place to stop by to drink, dine and have a great time, whether you’re taking a Sunday stroll or a family dog walk we encourage you to bring your four-legged friends with you when you visit us; we’re very dog friendly!

We proudly serve delicious, freshly cooked British food packed with flavour and evolving with the seasons; from the traditional pub classics to our stand-out seasonal specials served from brunch all the way through to supper.

Our gorgeous pub garden is ready to welcome you, with heaters throughout to keep your party going long after the sun goes down. If the sun shines, our terrace is the perfect spot to catch those spring rays with a refreshing drink in hand. Our garden lends itself perfectly to hosting your next big milestone, kick off your party in style with one of our Sharing Boards and show-stopping magnums!

What We Offer Our Deputy Managers:

• Development towards General Manager - the majority of our GM appointments are internal
• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Deputy Manager:

We are looking for a motivated & experienced Deputy Manager to join and lead our team in our stylish, food focused pub. As the successful Deputy Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

Skills:

• pro active
• Enthusiastic
• Experience in Customer Service