Deputy Manager

Whitmore Vale Housing Association; Hindhead; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Flexible working with core hours

Company pension scheme

Sickness scheme following probation

Development opportunities including专业资

Employee assistance programme

Job summary

Whitmore Vale Housing Association is seeking a Deputy Manager to support the Operations Manager in overseeing the Outreach and Independent Living service in Hindhead, ensuring person-centred care, safety, and high-quality support while guiding a team of dedicated staff.

You will develop care plans, coordinate with social workers and healthcare professionals, and contribute to financial and resource management, maintaining compliance and service excellence.

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent)
• At least 2 years’ experience in Health & Social Care
• Experience supervising, supporting or coordinating colleagues
• Valid driving licence and access to vehicle
• Right to Work in the UK (no visa sponsorship)
• Strong English language fluency and communication skills

Responsibilities

• Assist in the overall management of the outreach and independent living service, ensuring care and support are delivered to needs and care plans.
• Supervise, mentor, and support the support team, ensuring training, motivation and policy compliance.
• Assist in recruitment, training and development of support workers.
• Develop and maintain person-centred care plans and review progress.
• Support management with financial and resource management of the service.
• Participate in the on-call rota and assist with emergencies.
• Monitor quality of care through audits, spot checks and supervision.
• Liaise with social workers, healthcare professionals and families for seamless support.

Education

NVQ Level 3 in Health and Social Care (or equivalent)

Tools

MS Word

MS Excel

Outlook

Job description

About The Role

As Deputy Manager, you will be responsible for assisting the Operations Manager in overseeing the care and support provided to individuals within our Outreach and Independent Living service. You will ensure that care and support is person-centred, safe, and of the highest quality, while also managing a team of dedicated support workers to achieve the best outcomes for the individuals we support.

• Hindhead
• 38.5 hours per week

Salary Information

£31,198 per year

Job Description

Start date: As soon as possible

Key Responsibilities And Duties

• Assist in the overall management of the outreach and independent living service, ensuring that care and support are delivered in accordance with the people we support’s needs, preferences, and care and support plans.
• Supervise, mentor, and support the support team, ensuring they are trained, motivated, and compliant with policies and procedures.
• Assist in the recruitment, training, and development of support workers.
• Develop and maintain person-centred care plans and ensure regular reviews of the people we support’s progress.
• Support the management team with the financial and resource management of the service.
• Participate in the on-call rota and assist with emergency situations when required.
• Monitor the quality of care and support through regular audits, spot checks, and supervision, ensuring that high standards are maintained.
• Liaise with external agencies, such as social workers, healthcare professionals, and family members, to ensure seamless support for the individuals we support

In Return For Your Commitment

• 25 days holiday plus bank holidays, with an additional 2 days’ holiday after 3 years’ service.
• Flexible working with core hours
• Company pension scheme
• Company sickness scheme following probationary period
• Development opportunities including professional qualifications
• Employee assistance programme through Health Assured

Person Specification

Essential Requirements

• NVQ Level 3 in Health and Social Care (or equivalent), with a willingness to work towards Level 5
• At least 2 years’ experience in the Health & Social Care sector
• Evidence in following and maintaining workplace privacy
• Experience supervising, supporting or coordinating colleagues
• Experience in sector compliance
• A good understanding of outreach services, person-centred care, and relevant legislation (e.g., CQC, Care Act, Safeguarding)
• Competent in Microsoft applications including Word, Excel and Outlook
• A high level of English-language fluency
• Excellent communication and interpersonal skills
• Ability to build and maintain positive relationships with colleagues
• Written communication skills to produce succinct correspondence and reports
• Compassionate and empathetic approach to care, with a commitment to empowering individuals.
• Team player/commitment to group goals
• Able to use own initiative
• Ability to manage a varied workload and respond to challenges with flexibility and resilience.
• Must hold a valid driving licence and have access to own vehicle (for visiting other sites)
• Must have Right to Work in the UK (visa sponsorship is not available for this role)

Desirable Requirements

• Level 5+ in Health and Social Care (or equivalent)
• Strong experience in supporting people with Learning difficulties, Autism and physical disabilities
• Experience in a leadership role in the care sector
• Knowledge of managing workforce rotas, shifts and staff ratios
• Strong leadership skills with the ability to motivate and manage a team
• Actively engaged in own personal development with the ability to reflect on development needs and the initiative to work on this

We are committed to safeguarding and promoting the welfare of the people we support, and we expect all employees to share this commitment and undertake appropriate checks. An enhanced DBS check is required for this role.

We are an Equal Opportunities Employer.

The key responsibilities and duties are taken from a further job description, and these may change on discussion with the post holder to respond to the needs of the organisation.

Closing Date

19th October 2026