Deputy Manager

The Duke of Kent, Ealing; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Dining discounts

Weekly tips

Wagestream access

Healthcare/benefits training

Career progression across pubs &Hotels

Job summary

The Duke of Kent, a Fuller’s pub in London, is seeking a Deputy Manager to lead a busy team and create a warm, engaging atmosphere for guests.

You will motivate staff, take ownership of daily operations, make sound decisions, and drive exceptional service in a fast-paced dining environment.

Benefits include weekly tips, dining discounts, Wagestream access, and ongoing training to support your career in our pubs and hotels.

Qualifications

• Motivate and support a team to deliver exceptional guest experiences.
• Capable leader with responsibility for running daily operations.
• Confident decision-maker with strong communication.
• Clear focus on guest service and hospitality.
• Enthusiasm for fresh food, wines and engaging service.

Responsibilities

• Lead and mentor the pub team to maintain high service standards.
• Oversee daily operations and guest experience.
• Collaborate with management on training and development.
• Drive sales and operational efficiency during busy periods.

Skills

Leadership

Decision making

Communication

Ownership

Customer service

Passion for food & wine

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

Something of a destination pub, The Duke of Kent attracts a mixed crowd of young professionals and families. With two dining areas and a focus on fresh food, this busy pub is capable of serving high volumes of customers.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Deputy Manager:

• Someone who can motivate and support the team as well as create a special atmosphere for customers.
• A capable leaderwho will relish the responsibility of running the business.
• A confident manager with great decision-making skills.
• Interest in learning new skills to enhance your career with our industry leading training and development.
• Ability to take ownership of problems.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.