Deputy Manager

Tenpin; Elmbridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Enhanced family leave

Tenpin Treats / retailer discounts

Free bowling for family & friends

Free meals when working 6+ hours

Employee Assistance Programme

Best Doctors

Job summary

Tenpin in the United Kingdom is seeking a Deputy Manager to oversee daily operations of our centre, build a customer-focused culture and support the General Manager in achieving targets.

You will lead large teams, develop staff, and ensure policy compliance while enjoying benefits such as 33 days holiday, enhanced family leave, retailer discounts, free bowling for friends and family, and free meals when working long shifts.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Have experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

People development

Job description

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Employee Assistance Programme