Deputy Manager

The Range; Dereham; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Range is seeking a Deputy Manager for its Dereham store to support the Store Manager in daily operations and lead the store team on-site.

You will help with staff scheduling, training, and performance, monitor stock and merchandising, and maintain store presentation to company standards while contributing to sales targets. This role requires flexible weekend shifts and a proactive, safety-conscious approach to retail.

Qualifications

• Experience in retail or customer-facing environments with strong service focus.
• Leadership and people management abilities to motivate and develop staff.
• Organizational and time-management skills for scheduling and daily tasks.
• Basic numerical and cash-handling abilities with attention to stock control and processes.
• Strong communication skills for customers and colleagues on the shop floor.
• Able to work in a fast-paced retail setting with varied shifts, including weekends/holidays.
• Previous supervisory or assistant management experience in retail or hospitality is beneficial.
• Knowledge of health and safety principles in a store environment.

Responsibilities

• Support Store Manager in daily store operations and customer service excellence.
• Assist with staff scheduling, training, and performance management.
• Monitor stock levels, merchandising displays, and store presentation to company standards.
• Contribute to achieving sales targets and ensure cash handling and compliance processes are followed.
• Act as main point of contact in the absence of the Store Manager and lead by example on the shop floor.

Skills

Retail experience

Leadership

Time management

Cash handling

Communication skills

Fast-paced environment

Supervisory experience

Health and safety knowledge

Job description

Company Description

The Range is a fast-growing retail chain offering over 65,000 products across 16 diverse departments, including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts, and Textiles. Founded in 1989 in Plymouth, the business has grown from a local open-air market stall into a major retailer with more than 160 stores across the United Kingdom and Ireland. The company continues to expand its footprint and invest in an ever-growing e-commerce platform with home delivery services. Team members join a dynamic, customer-focused environment with opportunities to work across multiple product categories and contribute to ongoing growth.

Role Description

The Deputy Manager role at The Range in Dereham is a full-time, on-site position supporting the Store Manager in the daily running of the store. The Deputy Manager helps lead the store team, ensures high standards of customer service, and supports staff scheduling, training, and performance. Responsibilities include monitoring stock levels, overseeing merchandising and promotional displays, and maintaining store presentation to company standards. The role also involves supporting sales targets, managing key operational processes such as cash handling and compliance checks, and acting as the main point of contact in the absence of the Store Manager. The Deputy Manager is expected to lead by example on the shop floor, fostering a positive, inclusive, and safety-conscious working environment.

Qualifications

• Experience in retail or customer-facing environments, with a strong focus on delivering excellent customer service and managing busy store operations.
• Leadership and people management skills, including the ability to motivate teams, delegate tasks effectively, and support staff development.
• Organizational and time-management skills to handle scheduling, workload prioritization, and coordination of daily store activities.
• Basic numerical and cash-handling abilities, with attention to detail and a commitment to accurate stock control and compliance with store processes.
• Strong communication skills, including clear verbal communication with customers and colleagues, and the ability to handle queries and resolve issues professionally.
• Comfort working in a fast-paced retail setting, with flexibility to work varied shifts, including weekends and holidays as required.
• Previous supervisory or assistant management experience in retail or hospitality is highly beneficial.
• Knowledge of health and safety principles in a store environment and a commitment to maintaining a safe workplace for customers and team members.