Deputy Manager

The Range; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Range is recruiting a Deputy Store Manager for our Liverpool flagship store. This on-site, full-time role supports the Store Manager with day-to-day operations, team supervision, scheduling, and customer service on the shop floor.

The ideal candidate will have retail leadership experience, strong people management skills, and a proactive, solutions-focused approach to maintain high store standards and achieve sales targets.

Qualifications

• Experience in retail or customer-facing environments with supervisory or team-leader experience.
• Strong people management and coaching abilities to motivate diverse teams.
• Solid customer service skills with effective communication and conflict resolution.
• Organizational and time management skills; can prioritize tasks and manage shifts.
• Comfort with cash handling, POS systems, stock control and merchandising.
• Awareness of health, safety and compliance in retail; attention to detail and risk mitigation.
• Flexible working patterns including weekends, bank holidays, and peak trading periods.
• Experience in large-format or multi-department stores desirable.

Responsibilities

• Supervise store team on the sales floor and support Shop Manager.
• Coordinate work schedules and shift planning.
• Ensure excellent customer service and resolve queries.
• Oversee merchandising, stock presentation, and promotions.
• Monitor inventory levels and stock accuracy.
• Assist with training, performance guidance, and policy compliance.
• Contribute to sales targets and analyze store performance.
• Handle cash and maintain cash-handling procedures.

Tools

POS systems

Job description

Company Description The Range is a multi-department retailer offering more than 65,000 products across 16 categories, including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts, and Textiles. Founded in 1989 in Plymouth, the business has grown from an open-air market stall into a major retail brand. The Range now operates over 160 stores across the United Kingdom and Ireland, supported by a fast-growing e-commerce platform. Its website offers extensive product choice and home delivery, giving customers flexible ways to shop. Team members join an established, expanding company with a strong focus on value, variety, and customer service.

Deputy Store Manager - Shop floor based

Edge Lane Liverpool - flagship store

Company Description The Range is a multi-department retailer offering more than 65,000 products across 16 categories, including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts, and Textiles. Founded in 1989 in Plymouth, the business has grown from an open-air market stall into a major retail brand. The Range now operates over 160 stores across the United Kingdom and Ireland, supported by a fast-growing e-commerce platform. Its website offers extensive product choice and home delivery, giving customers flexible ways to shop. Team members join an established, expanding company with a strong focus on value, variety, and customer service.

Role Description

The Deputy Manager is a full-time, on-site role based at The Range store in Liverpool. The person in this role supports the Store Manager with day-to-day operations, including supervising team members, coordinating work schedules, and ensuring excellent customer service on the sales floor. Responsibilities include overseeing merchandising and stock presentation, monitoring inventory levels, and helping to implement in-store promotions and seasonal layouts. The Deputy Manager assists with team training, performance guidance, and compliance with company policies, health and safety standards, and cash handling procedures. This role also contributes to sales targets, analyzes store performance, and helps resolve customer queries and operational issues in a timely, professional manner.

Qualifications

• Experience in retail or customer-facing environments, ideally in a supervisory or team leader position.
• Strong people management and coaching abilities, with skill in motivating diverse teams and supporting performance improvement.
• Solid customer service skills, including effective communication, conflict resolution, and a proactive, solutions-focused approach.
• Organizational and time management skills, with the ability to prioritize tasks, manage shifts, and maintain store standards under pressure.
• Comfort with basic retail operations such as cash handling, use of point-of-sale systems, stock control, and merchandising.
• Awareness of health, safety, and compliance requirements in a retail environment, with attention to detail and risk mitigation.
• Flexible approach to working patterns, including weekends, bank holidays, and peak trading periods as required.
• Previous experience in a large-format or multi-department store and a track record of supporting sales and productivity targets is desirable.