Deputy Head Housekeeper — Lead & Elevate Guest Experience

Another Place, The Lake; Penrith; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Monthly tips

Free paddleboarding hire

Employee family discounts

Team social events

50% dining on duty

Treatments discounts at Swim Club

Special hotel rates for friends and 가족

Free on-site parking

Daily team bus from Penrith to hotel

Job summary

Another Place, The Lake in the Lake District seeks a Deputy Head Housekeeper to support the Head Housekeeper and uphold high standards across all areas. You will guide a busy team, manage daily operations and ensure pristine bedrooms and public spaces.

You’ll lead with care, stay calm under pressure, delegate effectively, and work closely with maintenance and suppliers to deliver an exceptional guest experience.

Qualifications

• Experience in a supervisory or senior housekeeping role in a hotel or hospitality environment.
• Proven ability to lead, motivate and support a housekeeping team.
• Experience working with external suppliers is desirable.
• Strong knowledge of hotel housekeeping standards, inspections and deep cleaning.

Responsibilities

• Support and deputise for the Head Housekeeper in daily operations.
• Lead and support the housekeeping team with training and development.
• Maintain high standards across bedrooms, public areas and back-of-house spaces.
• Conduct room checks and support deep cleaning and bedroom readiness.
• Plan daily staffing and workloads to reflect business needs.
• Collaborate with Maintenance and external laundry provider to ensure availability of rooms, linen, equipment and supplies.
• Assist with recruitment, induction and staff development.
• Ensure adherence to Health & Safety, COSHH and fire procedures.

Skills

Supervisory experience

Team leadership

Staff planning

Communication skills

Attention to detail

Organization & time management

Customer service focus

Initiative & independence

Resource management

Job description

Another Place, The Lake in the Lake District seeks a Deputy Head Housekeeper to support the Head Housekeeper and uphold high standards across all areas. You will guide a busy team, manage daily operations and ensure pristine bedrooms and public spaces.

You’ll lead with care, stay calm under pressure, delegate effectively, and work closely with maintenance and suppliers to deliver an exceptional guest experience.