Deputy GM: Hospitality & Events Leader

Baxterstorey; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

28 Days holiday including bankolidays

3 volunteering days

plus your birthday off

3 days grandparent leave

24 week’s enhanced maternity leave

Bespoke training and developmentOpport

Pension and life insurance

Discounts available on our PerkBox app

Wellbeing hub

Access to employee assistanceprogramme

Free meals whilst at work

Career development opportunities

HIT Apprenticeships for all experience

Job summary

BaxterStorey is currently inviting applications for an experienced Deputy General Manager to lead and inspire a busy catering and hospitality operation in London. You will work closely with the General Manager to deliver outstanding customer experiences across events and daily service.

In this role you will manage a high-performing team, maintain high standards of food and service, and build strong client relationships while seeking opportunities to improve efficiency and drive sales.

Qualifications

• Previous management or supervisory experience within catering, hospitality or a similar fast-paced environment
• Strong events management experience
• A genuine passion for food, service and the customer experience
• A visible, hands-on leadership style
• The ability to inspire, motivate and develop a team
• A commercial mindset and an eye for detail
• Confidence building strong relationships with clients, customers and colleagues
• The energy and flexibility to thrive in a varied hospitality environment

Responsibilities

• Support the General Manager in delivering an outstanding catering and hospitality experience.
• Lead, motivate and develop the team, creating a positive and high-performing working environment.
• Take a visible, hands-on approach, supporting the operation during busy service periods and events.
• Plan, coordinate and deliver a variety of events, ensuring they run smoothly from initial preparation through to delivery.
• Maintain consistently high standards of food presentation, service and customer experience.
• Build strong relationships with the client, customers and key stakeholders.
• Support team training, development and performance, helping colleagues reach their full potential.
• Support the commercial performance of the contract, identifying opportunities to drive sales and manage costs effectively.
• Ensure excellent standards of cleanliness, food safety, health and safety and operational compliance.
• Respond quickly and positively to changing operational requirements and customer needs.
• Support continuous improvement, bringing new ideas and creativity to the catering, hospitality and events offer.

Skills

Strong events management experience

Leadership

Team motivation

Commercial mindset

Client relationship building

Job description

BaxterStorey is currently inviting applications for an experienced Deputy General Manager to lead and inspire a busy catering and hospitality operation in London. You will work closely with the General Manager to deliver outstanding customer experiences across events and daily service.

In this role you will manage a high-performing team, maintain high standards of food and service, and build strong client relationships while seeking opportunities to improve efficiency and drive sales.