Deputy General Manager — Lead Guest Experience & Teams

Compass Group UK; Molesey; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Personal development

Life assurance

Pension

Holiday allowance

Wellbeing app

Healthcare support app

Family friendly

Discount vouchers

Volunteering days

Recognition awards

Job summary

Compass Group UK&I is seeking a Deputy General Manager to lead front-of-house teams, uphold service standards, and drive guest experience at our London site. You will supervise, motivate, and coach staff to deliver exceptional hospitality and smooth operations.

The role covers training, health and safety compliance, collaboration with kitchen and HRP partners, and a focus on learning and development. The position offers a comprehensive benefits package and opportunities to grow within a renowned

Responsibilities

• Team Leadership: Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery.
• Service Standards: Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.
• Training and Development: Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.
• Health & Safety: Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.
• Guest Experience: Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.
• Collaboration: Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.

Job description

Compass Group UK&I is seeking a Deputy General Manager to lead front-of-house teams, uphold service standards, and drive guest experience at our London site. You will supervise, motivate, and coach staff to deliver exceptional hospitality and smooth operations.

The role covers training, health and safety compliance, collaboration with kitchen and HRP partners, and a focus on learning and development. The position offers a comprehensive benefits package and opportunities to grow within a renowned