Ops & Guest Experience Leader — Deputy General Manager

Company of Cooks; Evesham; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Life assurance scheme

Pension scheme

Holiday allowance

Wellbeing support

Healthcare app

Volunteering days

Long service awards

Job summary

Company of Cooks in London is seeking a Deputy General Manager to lead front-of-house teams and uphold service standards across our sites.

You will supervise staff, drive guest experience, and collaborate with kitchen, logistics and HRP partners while ensuring food hygiene and safety protocols are followed.

The role offers a salary of £39,400 per annum, a 5 over 7 days pattern, and 40 hours per week, with development opportunities and a comprehensive wellbeing package.

Responsibilities

• Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery.
• Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.
• Support onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.
• Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.
• Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.
• Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.

Job description

Company of Cooks in London is seeking a Deputy General Manager to lead front-of-house teams and uphold service standards across our sites.

You will supervise staff, drive guest experience, and collaborate with kitchen, logistics and HRP partners while ensuring food hygiene and safety protocols are followed.

The role offers a salary of £39,400 per annum, a 5 over 7 days pattern, and 40 hours per week, with development opportunities and a comprehensive wellbeing package.