Deputy General Manager - Lead Hospitality & Guest Experience

CC Trafford Centre; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meal on shift

Pension scheme

Staff discount platform

Team parties and events

Merlin Entertainment discounts

Job summary

BTG Leisure is seeking a Deputy General Manager for our Coast to Coast venues in the UK. You will lead a team to deliver exceptional guest experiences, while maintaining high standards and driving business growth.

We value previous restaurant management experience, a can-do attitude, and a commitment to diversity and inclusion. The role offers strong career progression and a supportive team environment within BTG Leisure.

Qualifications

• Experience as a manager in a food-led business.
• Strong drive and ambition to develop skills and career with us.
• Commitment to creating an inclusive environment and diverse team.

Responsibilities

• Oversee restaurant operations and coach the team to deliver great guest experiences.
• Maintain high standards of service, cleanliness and quality across the venue.
• Lead by example, drive performance, and support team development.

Skills

Management experience

Customer focus

Leadership ability

Job description

BTG Leisure is seeking a Deputy General Manager for our Coast to Coast venues in the UK. You will lead a team to deliver exceptional guest experiences, while maintaining high standards and driving business growth.

We value previous restaurant management experience, a can-do attitude, and a commitment to diversity and inclusion. The role offers strong career progression and a supportive team environment within BTG Leisure.