Deputy General Manager - Hospitality & Guest Experience

Le Strange Arms; Hunstanton; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Team incentives

Bonus schemes

Employee Assistance Programme (EAP)

Team parties & social events

Work anniversary rewards

Refer a friend scheme

Wine discounts

Family & friends discounts

Team discounts – up to 50% off

Overnight stays from £75

High street discounts

Free meal on duty

Tips + Wagestream access

Flexible hours

Learning & accredited training

Job summary

Chestnut is a growing group of pubs, inns, and bottle shops in East Anglia. The Lifeboat in Hunstanton seeks a Deputy General Manager to lead both front-of-house and back-of-house teams, delivering exceptional service while ensuring smooth operations.

You will recruit and develop staff, manage costs, and drive financial performance, all while fostering a welcoming, high-energy workplace and a strong guest focus.

Qualifications

• Leads FOH and BOH teams to high service standards.
• Collaborates with management to ensure guest experience.
• Recruits, trains and develops staff.
• Manages cash and drives financial performance.

Responsibilities

• Lead and inspire FOH/BOH teams to high service standards.
• Collaborate with management for seamless guest experience.
• Lead guests through the restaurant/hotel experience.
• Recruit, train and develop staff.
• Manage stock and cash within the property.
• Drive financial performance and meet targets.
• Create a positive, motivated work environment.

Skills

Team leadership

Guest experience

Financial management

Staff development

Cash handling

Job description

Chestnut is a growing group of pubs, inns, and bottle shops in East Anglia. The Lifeboat in Hunstanton seeks a Deputy General Manager to lead both front-of-house and back-of-house teams, delivering exceptional service while ensuring smooth operations.

You will recruit and develop staff, manage costs, and drive financial performance, all while fostering a welcoming, high-energy workplace and a strong guest focus.