Deputy General Manager – Elevate Club Experience

The Club Company; Greetham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health club access

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

Meal discounts

Staff discounts

Spa treatment discounts

Cycle to Work

Free parking

Uniform provided

Employee Assistance Programme

Personal development programs

Exclusive golf competitions

Job summary

The Club Company is seeking a Deputy General Manager to oversee site operations, analyze guest feedback, and drive improvements across service areas. You will lead the team, ensure high standards, and act as the on-site leader in the absence of the Club Director or GM.

You will manage daily operations, foster a culture of empathy for customers and staff, and collaborate with the leadership team to meet KPIs and safety standards.

Qualifications

• Strong supervisory experience leading teams in a front-of-house or golf operations setting.
• Excellent verbal and written communication to engage members and staff.
• Proven ability to drive service standards and handle escalated issues.

Responsibilities

• Oversee continuous improvement and delivery of The Club Company experience.
• Analyze customer feedback and drive strategic changes to improve satisfaction.
• Lead and coach the team, ensuring service standards and quick delivery.
• Ensure adherence to policies, dress code, and a safe work environment.

Skills

Supervisory skills

Communication skills

Golf operations leadership

Job description

The Club Company is seeking a Deputy General Manager to oversee site operations, analyze guest feedback, and drive improvements across service areas. You will lead the team, ensure high standards, and act as the on-site leader in the absence of the Club Director or GM.

You will manage daily operations, foster a culture of empathy for customers and staff, and collaborate with the leadership team to meet KPIs and safety standards.