Club Operations & Guest Experience Leader
The Club Company
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Benefits offered by this job
Job summary
The Club Company is seeking an experienced Deputy General Manager to oversee customer experience improvement, staff coaching, and service standards across our UK golf and country clubs. You will analyse feedback, lead the team, and ensure safe, engaging operations while aligning with brand standards.
In the absence of the Club Director or General Manager, you will take full responsibility for site operations, drive performance against KPIs, and foster a culture of empathy towards customers and
Qualifications
- Strong supervisory skills with experience in team management.
- Strong communication skills, both verbal and written.
- Experience of working in a front of house or golf operations role in a leadership capacity.
Responsibilities
- Oversee continuous improvement and implementation of The Club Company experience, aligning with brand standards.
- Analyse customer feedback across all channels and provide strategic direction to enhance customer experience.
- In the absence of the Club Director or General Manager, take full responsibility for the site's operation.
Skills
Job description
The Club Company is seeking an experienced Deputy General Manager to oversee customer experience improvement, staff coaching, and service standards across our UK golf and country clubs. You will analyse feedback, lead the team, and ensure safe, engaging operations while aligning with brand standards.
In the absence of the Club Director or General Manager, you will take full responsibility for site operations, drive performance against KPIs, and foster a culture of empathy towards customers and
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