General Manager

Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott; Preston; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Salary up to £47,000 per year

Employee discount 30%

Pension contribution 3%

Private healthcare and dental

Onsite parking

Job summary

Mill Farm Sports Village in Wesham (near Preston) seeks an experienced hospitality leader to run our boutique hotel, busy conference and banqueting operation, and major events at a modern sports venue.

You will own operations, budgets and guest experiences, leading from the front on shift to maximise revenue and service excellence across hotel, conferences and stadium events.

Qualifications

• This role requires a strong background in hospitality leadership and guest service excellence.
• Experience in budgets, forecasting, rota planning and stock control is essential.
• Proven ability to manage events, conferences and large-scale hospitality operations.

Responsibilities

• Lead hotel operations to deliver high-end guest experiences for corporate, leisure and matchday guests.
• Oversee conference and banqueting from inquiry to delivery, ensuring flawless execution.
• Plan and manage hospitality for major sporting events in coordination with stadium and F&B teams.
• Recruit, coach and motivate team members, maintaining high standards on shift.
• Own budgets, forecast revenue, control costs and maximise revenue across bedrooms, events and catering.
• Be the face of the hotel and events operation, resolving issues proactively.

Skills

Hotel management

Budgeting

People leadership

Event planning

Conference & banqueting

Staff coaching

Job description

Salary: Up to £47,000 per annum dependent on experience
Location: Mill Farm Sports Village, Wesham (near Preston)
Contract: Full-time, on-site

Lead a unique hotel, events and sports destination

Are you an experienced hospitality leader who thrives in a fast-paced, event-driven environment? At Mill Farm Sports Village, you’ll take the helm of our boutique 19 bedroom hotel, busy conference and banqueting operation, and major matchday and non-matchday events. All within a vibrant, modern sports stadium setting.

This is a hands on role where you’ll have real ownership, visible impact and the chance to shape the next stage of our guest experience and commercial performance.

What you’ll be doing

You’ll be the driving force behind operations across:

• Hotel: Leading the team to deliver a 5-star experience for corporate, leisure and matchday guests, with standards that reflect our high end, pitch view bedrooms and facilities.

• Conference & banqueting: Managing conferences, dinners, celebrations and corporate events from enquiry to execution, ensuring flawless delivery and repeat business.

• Major sporting events: Planning and overseeing hospitality for key fixtures and events at Mill Farm, coordinating closely with stadium, F&B and operations teams to deliver exceptional matchday experiences.

• People & leadership: Recruiting, coaching and motivating your team, setting clear standards and leading from the front on shift.

• Commercial performance: Owning budgets, forecasting and cost control, maximising bedroom, conference and event revenue while protecting margins.

• Guest experience: Being the face of the hotel and events operation. You will be visible, approachable and proactively resolving issues before they become complaints.

The chance to lead a distinctive hotel and events operation in a modern sports village environment. You will have real autonomy to shape standards, service and commercial results.

What you’ll bring

• Strong background in hotel or venue management, ideally with conference, events or stadium experience.

• Proven track record of leading operational teams in a customer facing hospitality environment.

• Confident in managing budgets, forecasting, rota planning and stock control.

• A calm, organised approach under pressure, especially on event and match days.

• A genuine passion for hospitality, service excellence and developing people.

If you’ve managed a small hotel, large bar/restaurant with events, or a similar multi-outlet site, we’d love to hear from you.

Benefits

• Salary of up to £47,000 per annum, depending on experience.

• Employee discount of 30%

• Employee pension contribution starting at 3%

• Private healthcare and dental (After 1 year)

• Onsite parking