Assistant Duty Manager (No live in accommodation)

Burlington Hotel; Aylesbury; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays for you and you

Staff development opportunities

Job summary

Bespoke Hotels in Aylesbury is seeking a proactive Duty Manager to join our team. You will support the Food and Beverage operations and assist the Duty Manager to ensure high service standards for every guest. The role requires a year of relevant experience and a passion for hospitality.

We offer development opportunities, a supportive team culture, and staff benefits including discounted hotel stays for you and your family.

Qualifications

• At least 1 year experience in a similar Duty Manager role.
• Ability to deliver exceptional service to guests.
• Reliable and eager to learn as part of a growing team.

Responsibilities

• Ensure smooth hotel operations and maintain set standards at all times.
• Foster a motivated environment and encourage staff pride in the hotel and its team.
• Promote hotel offerings to maximise sales through upselling.
• Manage budgets, stocks and costs within departmental frame work.

Skills

Hospitality experience

Guest service

Teamwork

Sales upselling

Job description

We currently have an amazing opportunity to join the team as Duty Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Main responsibilities will be supporting the Food and Beverage department and Food and Beverage Manager.

Assisting the Duty Manager with tasks.

Duties will include:

1. To ensure the smooth running of the hotel and ensure that the set standards are met and maintained at all times.
2. To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.
3. To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.
4. To work within departmental budgetary frame work and ensure control over stocks, operational costs and expenditure are maximised.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.