Deputy General Manager

Brighton Harbour Hotel; Basingstoke; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary up to £45K

Quarterly bonus

Hotel stay discounts

F&B discounts

Employee Assistance Program

Meals included

Job summary

Brighton Harbour Hotel is seeking an Operations Manager to lead the hotel’s strategic operations, driving guest satisfaction and overseeing all aspects of daily performance.

You will partner with the General Manager, deliver targets, mentor teams and foster a luxury lifestyle experience across the property. Previous experience in a luxury hospitality setting is desirable and a passion for service excellence is essential.

Qualifications

• Experience in luxury lifestyle hospitality desirable.
• Strong leadership and strategic operational oversight.
• Passion for hospitality and attention to detail.

Responsibilities

• Lead hotel operations to deliver strategies and meet targets.
• Provide exemplary leadership and deputise for the General Manager when needed.
• Drive guest satisfaction and overall commercial viability.

Skills

Leadership

Operations management

Hospitality experience

Job description

Who we are

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role

As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people's champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a luxury lifestyle environment is desirable.

What's in it for you

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Salary up to £45K per annum DOE, OTE up to £49K including quarterly bonus
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Meals included whilst on duty