Deputy Cleaning & Logistics Manager

Churchill Group; Twickenham; On-site; GBP 40,000 - 54,000; Full time

Job summary

Churchill Group is seeking a Deputy Cleaning & Logistics Manager to oversee cleaning and logistics for a multi-building site in Teddington, West London. You will support the Site Operations Manager, drive SLA/KPI delivery, and ensure regulatory compliance across health and safety, COSHH, and client specifications.

You will lead on planning, allocation, and real-time resource adjustments to maintain service levels while coaching teams to consistently meet contractual targets.

Qualifications

• Proven experience in a supervisory or deputy management role within cleaning, facilities management, soft services, or logistics operations.
• Strong understanding of SLA and KPI management with a track record of delivering targets.

Responsibilities

• Support the Site Operations Manager in the leadership and coordination of cleaning and logistics operations on site.
• Take ownership for daily delivery of all SLAs, KPIs, and work orders across shifts.
• Monitor and enforce quality standards for logistics movements, cleaning, waste management, and conduct regular inspections and audits.
• Ensure compliance with health & safety regulations, COSHH, PPE, and client/site rules.
• Oversee planning and allocation of daily and scheduled work orders; adjust resources to maintain service levels.
• Supervise and motivate cleaning and logistics teams with clear direction and feedback.
• Demonstrate experience supervising teams and delivering operational targets under pressure.

Skills

Leadership

Coordination

SLA/KPI management

Quality assurance

Health & safety

COSHH

Team supervision

Job description

Deputy Cleaning & Logistics Manager to join our team and to look after both Cleaning and Logistics for our client in Teddington, West London and to ensure all contract standards required by the client are achieved. You will be supporting the Cleaning of a multi-building site and Customs and Taxation of goods passing through the ILS as guided by current HMRC regulations on behalf of the client. As a Deputy Cleaning & Logistics Manager you'll be:

• Support the Site Operations Manager in the overall leadership and coordination of cleaning and logistics operations on site.
• Take primary ownership for the daily delivery of all SLAs, KPIs, and work orders, ensuring targets are met consistently across shifts.
• Monitor and enforce quality standards for specialised logistics movements, and related services, cleaning, waste management and conducting regular quality inspections and audits.
• Ensure full compliance with health & safety regulations, company policies, client specifications, and any relevant industry standards (including COSHH, PPE, and site-specific rules).
• Oversee the planning, allocation, and completion of daily and scheduled work orders; adjust resources in real time to maintain service levels.
• Supervise and motivate cleaning and logistics teams, providing clear direction, coaching, and performance feedback.
• Proven experience in a supervisory or deputy management role within cleaning, facilities management, soft services, or logistics operations.
• Strong understanding of SLA and KPI management, with a track record of consistently delivering against contractual performance targets.
• Solid knowledge of quality assurance processes, cleaning standards, and operational compliance in a multi-service environment.
• Experience supervising teams and managing day-to-day operational delivery under pressure.
• Good working knowledge of health & safety legislation relevant to cleaning and logistics environments.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results.

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. We believe in rewarding talent and creating a workplace where everyone feels valued.