Deputy Branch Operations Manager

Securitas UK; Exeter; Hybrid; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Health and wellbeing support

Pension plan

Life assurance

Employee discounts

EV Schemes (subject to eligibility)

Job summary

Securitas UK in Exeter is seeking a Deputy Branch Operations Manager to support the Branch Operations Manager in delivering outstanding security services across Plymouth and Exeter. You will lead and motivate teams, drive performance, and ensure client outcomes are consistently excellent.

This hands-on role covers workforce planning, cost control, audits, and employee wellbeing, with a focus on safety, engagement, and compliance.

Qualifications

• SIA licence is required.
• Driving Licence is required.
• Five years of checkable employment or education history.
• Right to work in the UK.
• One year of operational management experience with security industry background.

Responsibilities

• Lead and motivate branch staff to deliver high-quality security services.
• Ensure safety, compliance and KPI targets across Plymouth and Exeter.
• Proactive workforce planning, cost control and site risk management.
• Develop talent and support future leaders within the branch.
• Engage with clients to improve service delivery and outcomes.

Skills

SIA licence

Driving Licence

5 years checkable history

Right to work UK

Operational management experience

Security industry knowledge

Job description

We’re Hiring: Deputy Branch Operations Manager!

Pay: £43,000 + £5,400 Car Allowance

Hours: 37.5 - Monday to Friday

Location: Exeter, Hybrid: Based on requirements, we are able to offer some flexibility to work from home

Grade: F

Learning and Development: Chance to utilise 100s of our learning and development courses to really boost your career goals!

See a Different World. Where potential is seen and progress is nurtured.

As Deputy Branch Operations Manager, you’ll play a key role in supporting the leadership and performance of the branch, helping deliver high-quality security services and outstanding client outcomes across the Plymouth and Exeter regions, supporting all clients within the branch portfolio. Working closely with the Branch Operations Manager, the Deputy Branch Operations Manager will lead and motivate teams, ensure operational standards are met, and drive engagement, safety, and compliance across the business.

This is a hands-on role where the Deputy Branch Operations Manager will share responsibility for workforce planning, cost control, audits, and employee wellbeing, while also developing talent and supporting future leaders. We are looking for a highly organised, proactive leader with strong problem-solving skills, who can confidently prioritise workloads, manage multiple stakeholder relationships, and make sound decisions in a fast-paced environment. The successful candidate will be comfortable working independently for much of the time, taking ownership of operational challenges and delivering effective solutions across multiple client sites.

If you’re an experienced operational leader who is passionate about people, performance, and continuous improvement, this is an excellent opportunity to take the next step in your career while making a real impact across our Plymouth and Exeter operations.

Responsibilities

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or eliminate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or eliminate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self-development
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team
• Work with your team on their development and support them to perform at their best.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

What you'll bring:

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 year experience in operational management5 years experience within security industry
• Commercial acumen awareness
• Flexible with working time
• Excellent time management skills
• Communication is key to succeed in this role
• Able to form good working relationships
• Strong people management skills, experience of leading and motivating a wide workforce
• A deep understanding of using processes to achieve remarkable results
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice

Additional Information

See a different world with Securitas UK

Ready to make a difference?

You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.