Depot Operations Manager: Waste & Recycling Leader

Biffa Waste Services; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Biffa Waste Services is recruiting an Operations Manager for the Manchester Depot to oversee recycling, waste collections and street cleansing services. You will lead supervisors and teams, ensuring safety, efficiency and high customer service levels.

The role requires managing KPI delivery, client relationships, and adherence to policies and health & safety rules while driving continuous improvement and reporting.

Qualifications

• Health and safety management in a unionised environment (disciplinaries, grievances).
• Proven track record of delivering defined service delivery KPIs.
• Experience in vehicle management.
• Proven track record of delivering continuous improvement in operations.
• Experience producing and analysing reports using Microsoft Office.
• Knowledge of environmental responsibilities and health and safety legislation.
• Able to deal with conflict and negotiate outcomes.
• Analytical with ability to measure and monitor data and take corrective action.

Responsibilities

• Ensure Health and Safety, policies and legal obligations are understood and followed; maintain training records.
• Develop and maintain relationships with client and stakeholders; deliver reports on time.
• Work with Senior Manager to meet financial targets (overtime, staffing, revenue).
• Support staff training, development and induction for new hires.
• Supervise depot performance and address poor performance per policy.
• Review waste collections and street cleansing to improve efficiency and value for the contract.
• Ensure all equipment is operated safely with proper training and maintenance.
• Maintain records and KPI reporting and respond to information requests.

Skills

Health and safety management

KPI delivery

Vehicle management

Continuous improvement

Microsoft Office reports

Environmental compliance

Conflict resolution

Data analysis

Tools

Microsoft Office

Job description

Biffa Waste Services is recruiting an Operations Manager for the Manchester Depot to oversee recycling, waste collections and street cleansing services. You will lead supervisors and teams, ensuring safety, efficiency and high customer service levels.

The role requires managing KPI delivery, client relationships, and adherence to policies and health & safety rules while driving continuous improvement and reporting.