Depot Customer Service Advisor

Phoenix Medical Supplies; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the healthcare sector is looking for passionate Customer Service Advisors to join their team in Wakefield. The role involves delivering excellent customer experiences, handling calls, and processing orders. Comprehensive training and development opportunities are offered to ensure success in this full-time position.

Benefits

Comprehensive training

Ongoing development opportunities

Qualifications

• Experience in a contact centre or busy customer service environment.
• Strong telephone and written communication skills.

Responsibilities

• Provide outstanding customer service, liaising with healthcare professionals.
• Handle incoming calls, process customer orders, resolve queries.

Skills

Communication

Teamwork

Proficiency in Keyboard Skills

Education

Customer Service NVQ

Job description

Job Details

Job Type: Permanent

Region: Yorkshire

Location: Wakefield

Salary Description: Competitive

Posted: 13/05/2025

Recruiter: Phoenix Medical Supplies

Job Ref: kal-PHOENIXHealthcareDistributionLimited-44087-674

Job Views: 1

Customer Service Advisor(s)

The PHOENIX Group is seeking Customer Service Advisors passionate about delivering excellent customer experiences. Based at their contact centre in Runcorn, your main responsibility will be to provide outstanding customer service, liaising with healthcare professionals.

Your role includes handling incoming calls, processing customer orders, resolving queries, informing customers about our services and products, and making proactive service calls.

Candidates should have experience in a contact centre or busy customer service environment, with strong telephone and written communication skills. Ability to work well in a team and proficient keyboard skills are essential. A customer service NVQ or experience in the pharmaceutical industry is desirable but not mandatory.

We offer comprehensive training, coaching, and ongoing development opportunities.

Working Hours

This is a full-time position with shifts between 8:30 am and 6:00 pm, including occasional Saturday mornings from 9 am to 1 pm.