Depot Administration & Customer Support Specialist

Lanes Group; West of England; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lanes Group is recruiting a Depot Administrator to support the Drainage Depot Network across the UK. The role involves handling customer updates, invoicing, time sheets, payments over the phone, and purchasing orders, within a collaborative depot team.

Experience in an office setting with transport/admin duties is expected, with desirable data entry, customer service, and Excel/Word proficiency to learn in-house systems.

Qualifications

• You will already be familiar with an office environment and the successful candidate will have experience with some transport or planning admin duties.
• Desirable: Previous data entry experience, a background in customer service, excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.

Responsibilities

• You’ll be working as part of a team to support the depot manager in running of day to day business, involving customer contacts with job updates and enquiries.
• Updating in house systems including customer reports, invoicing, time sheets, taking payments over the phone, raising purchase orders via our in-house systems, telephone & email enquiries.
• Other ad-hoc general admin duties.
• Liaising with engineers daily

Skills

Office experience

Transport/admin experience

Tools

Excel

Word

Job description

Lanes Group is recruiting a Depot Administrator to support the Drainage Depot Network across the UK. The role involves handling customer updates, invoicing, time sheets, payments over the phone, and purchasing orders, within a collaborative depot team.

Experience in an office setting with transport/admin duties is expected, with desirable data entry, customer service, and Excel/Word proficiency to learn in-house systems.