Administrator

Lanes Group; West of England; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lanes Group is recruiting a Depot Administrator to support the Drainage Depot Network across the UK. The role involves handling customer updates, invoicing, time sheets, payments over the phone, and purchasing orders, within a collaborative depot team.

Experience in an office setting with transport/admin duties is expected, with desirable data entry, customer service, and Excel/Word proficiency to learn in-house systems.

Qualifications

• You will already be familiar with an office environment and the successful candidate will have experience with some transport or planning admin duties.
• Desirable: Previous data entry experience, a background in customer service, excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.

Responsibilities

• You’ll be working as part of a team to support the depot manager in running of day to day business, involving customer contacts with job updates and enquiries.
• Updating in house systems including customer reports, invoicing, time sheets, taking payments over the phone, raising purchase orders via our in-house systems, telephone & email enquiries.
• Other ad-hoc general admin duties.
• Liaising with engineers daily

Skills

Office experience

Transport/admin experience

Tools

Excel

Word

Job description

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Drainage/Depot Network

consists of a strategically located depot network across the UK, spanning from Aberdeen to Plymouth. Enabling rapid response to customer requirements and providing round-the-clock coverage, 365 days a year.

This extensive footprint allows Lanes to combine local responsiveness with national capability, ensuring consistent service standards while maintaining close relationships with regional customers and infrastructure partners.

Purpose of the role:

Due to continued growth and development, we are now looking for a detail focused Administrator to join us in our Drainage Depot Network, to deliver real and effective solutions alongside our Depot Manager.

Key Responsibilities:

• You’ll be working as part of a team to support the depot manager in running of day to day business, involving customer contacts with job updates and enquiries.
• Updating in house systems including customer reports, invoicing, time sheets, taking payments over the phone, raising purchase orders via our in-house systems, telephone & email enquiries.
• Other ad-hoc general admin duties.
• Liaising with engineers daily

Key Requirements

Skills & Experience:

You will already be familiar with an office environment and the successful candidate will have experience with some transport or planning admin duties.

Desirable:

Previous data entry experience, a background in customer service, excellent IT skills (Excel, Word) and the ability to learn new in house IT systems..

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.