Department Head of Property Management

Julian Wadden; Manchester; Sur place; GBP 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

LOMONDLife

Wellbeing centre resources

Employee Counselling

Smart Tech Scheme

Cycle2Work

Enhanced Family Friendly Leave

Competitive base pay + commission

Pension plan

Professional qualifications funding

Company socials

Résumé du poste

Julian Wadden is seeking a Department Head of Property Management to lead a dynamic team at our Stockport office. This full-time, permanent role offers leadership across performance, culture and client relationships, with a strong emphasis on retention and income growth.

The ideal candidate will have proven leadership in Property Management or Residential Lettings, be ARLA qualified or equivalent, and excel at mentoring Team Leaders and Inspectors.

Qualifications

• Proven leadership experience within Property Management or Residential Lettings.
• Commercial mindset with track record in improving retention and growth.
• Strong ability to lead and develop teams of managers and inspectors.
• Confident handling of complaints and complex client relationships.
• ARLA qualifications preferred.
• Highly organized in a fast-paced environment.

Responsabilités

• Take ownership of the Property Management function, setting direction and culture.
• Set and deliver KPIs across retention, renewals, rent reviews and income.
• Monitor performance using data and MI, identify improvement opportunities.
• Develop and support Team Leaders, Property Managers and Inspectors.
• Act as escalation point for complex issues and key client relationships.
• Drive growth through improved retention and portfolio opportunities.
• Provide clear reporting and strategic direction to senior leadership.

Connaissances

Leadership in PM

Lettings experience

Team leadership

Client relationships

ARLA qualification

Organisation

Description du poste

Welcome to Julian Wadden, where we appreciate every home. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 5 offices and over 50 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell and let their property.

Now, we're happy to offer you an exciting opportunity to lead our dynamic team as a Department Head of Property Management. This is a full-time, permanent position located in Stockport. We are offering a realistic OTE of up to £55,000, depending on experience.

Let's talk about the role, it involves:

• Taking ownership of the Property Management function, leading performance, culture and overall direction
• Setting and delivering KPIs across retention, renewals, rent reviews and income
• Monitoring performance through data and MI, identifying opportunities to drive improvement
• Leading and developing Team Leaders, Property Managers and Inspectors, supporting progression and high standards
• Acting as the escalation point for complex issues, complaints and key client relationships
• Driving growth through improved retention, customer experience and portfolio opportunities
• Providing clear reporting, insight and direction to senior leadership

We're not just looking for someone who fits our team; we want to be a good fit for you too!

We're looking for individuals who qualities such as:

• Proven leadership experience within Property Management or Residential Lettings
• Commercially minded, with experience driving performance, retention and growth
• A strong leader of teams and leaders, able to build and develop high-performing structures
• Confident handling complaints, client relationships and complex situations
• ARLA Qualified (or equivalent) strongly preferred
• Highly organised, with the ability to deliver in a fast-paced environment

At Julian Wadden, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication.

At Julian Wadden, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.