Property Management Lead — Drive Growth & Retention

Julian Wadden; Manchester; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

LOMONDLife

Wellbeing centre resources

Employee Counselling

Smart Tech Scheme

Cycle2Work

Enhanced Family Friendly Leave

Competitive base pay + commission

Pension plan

Professional qualifications funding

Company socials

Job summary

Julian Wadden is seeking a Department Head of Property Management to lead a dynamic team at our Stockport office. This full-time, permanent role offers leadership across performance, culture and client relationships, with a strong emphasis on retention and income growth.

The ideal candidate will have proven leadership in Property Management or Residential Lettings, be ARLA qualified or equivalent, and excel at mentoring Team Leaders and Inspectors.

Qualifications

• Proven leadership experience within Property Management or Residential Lettings.
• Commercial mindset with track record in improving retention and growth.
• Strong ability to lead and develop teams of managers and inspectors.
• Confident handling of complaints and complex client relationships.
• ARLA qualifications preferred.
• Highly organized in a fast-paced environment.

Responsibilities

• Take ownership of the Property Management function, setting direction and culture.
• Set and deliver KPIs across retention, renewals, rent reviews and income.
• Monitor performance using data and MI, identify improvement opportunities.
• Develop and support Team Leaders, Property Managers and Inspectors.
• Act as escalation point for complex issues and key client relationships.
• Drive growth through improved retention and portfolio opportunities.
• Provide clear reporting and strategic direction to senior leadership.

Skills

Leadership in PM

Lettings experience

Team leadership

Client relationships

ARLA qualification

Organisation

Job description

Julian Wadden is seeking a Department Head of Property Management to lead a dynamic team at our Stockport office. This full-time, permanent role offers leadership across performance, culture and client relationships, with a strong emphasis on retention and income growth.

The ideal candidate will have proven leadership in Property Management or Residential Lettings, be ARLA qualified or equivalent, and excel at mentoring Team Leaders and Inspectors.