Dental Software Support Specialist

GreatLab; United Kingdom; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Full training and mentorship

Occasional travel opportunities

Job summary

A leading dental tech company is seeking a Dental Lab Technical Support Specialist to enhance user support and improve systems. This role involves providing technical assistance, creating helpful resources, and ensuring customer satisfaction. Ideal candidates have a dental background and a passion for technology, looking to innovate processes in an expanding tech-driven environment.

Qualifications

• Experience in a dental company or dental reception/admin role.
• Strong computer skills with CRM and ticketing system experience.
• Eager to improve processes and grow with the role.

Responsibilities

• Provide day-to-day technical support to dental lab customers.
• Manage incoming support requests using a CRM/ticketing system.
• Record video walkthroughs and deliver live training sessions.

Skills

Clear communication skills

Strong computer skills

Problem-solving

Education

Experience in a dental company

Dental reception/admin experience

Tools

CRM/ticketing systems (e.g. Zendesk, Intercom)

Job description

Travel Required: Occasional (events, internal training)

Start Date: ASAP

Check us out here: https://www.greatlab.io/

Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal .

This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.

About Us

We’re building cutting-edge software that powers dental laboratories—helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.

We’re hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background who’s ready to grow into a leadership role in a tech company.

Your Role

This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials, improving documentation, and helping design scalable support processes.

We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.

Responsibilities

• Provide day-to-day technical support to dental lab customers using our software
• Manage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom)
• Record helpful video walkthroughs and short tutorials (camera-facing)
• Deliver live training and onboarding sessions for new users
• Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
• Improve support workflows, identify common issues, and propose scalable solutions
• Act as the bridge between users and our product team—sharing feedback and opportunities
• Work two days per week with slightly later hours to accommodate support for US-based clients
• Help shape our internal support processes as we continue to grow
• Help clients onboard & get started with the system

Requirements

• Experience in a dental company or in a dental reception/admin role
• Strong computer skills, with experience using CRM and ticketing systems
• Clear, friendly communication skills—English only (written and spoken)
• Comfortable being on camera for support videos and onboarding sessions
• Able to work later hours two days a week to support users in different time zones (US)
• Eager to take ownership, improve processes, and grow with the role
• Organised, dependable, and proactive in solving problems

Bonus Mindset (Not Mandatory, but Valued):

• You want to grow into a leadership role—taking ownership of support systems
• You’re excited by the idea of building structure and documentation from the ground up
• You enjoy helping others feel confident with technology

What We Offer

• A clear path to grow into a leadership role in support or product enablement
• Full training and mentorship from a supportive, mission-driven team
• Hands-on role in a fast-growing European dental tech company
• Occasional travel to events and team retreats
• The chance to help shape the support experience for labs around the world

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical and Diagnostic Laboratories

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