Dental Referrals Admin Specialist – NHS Impact

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave

NHS Discount across shops/restaurants

Competitive pension scheme

Cycle to work scheme

Employee Assistance Programme

Staff networking and Equality, D&I

Job summary

Oxford Health NHS Foundation Trust is seeking an organised administrator to support the Dental Referrals Team within the Oxfordshire Community Dental Service. You will help process referrals, respond to queries, and support the Senior Leadership Team.

Travel between Trust sites is essential. The role involves handling confidential enquiries, maintaining records, and assisting with service finances and reporting using Microsoft Office tools.

Qualifications

• Strong organisational and administrative skills.
• Experience handling confidential and complex enquiries.
• Proficient with Microsoft Office and digital records systems.

Responsibilities

• Handle confidential and complex enquiries from patients, carers, colleagues and external agencies in line with service procedures and Trust policies.
• Process and triage dental referrals promptly, monitor the shared mailbox and elevate breaches of the 12-week referral-to-assessment timeframe.
• Support the Dental Referral Co-ordinator with administrative improvements, EDI claims, the General Anaesthetic pathway and service finances, including outstanding patient charges.
• Maintain accurate electronic patient records, upload radiographs and process subject access requests while meeting information governance requirements.
• Liaise effectively with hospitals, Children’s Services, safeguarding leads, senior clinicians and the Dental Senior Leadership Team.
• Support weekly performance reporting and produce high-quality documentation using appropriate Microsoft applications.
• Organise workload to meet deadlines, seek guidance when required and participate in individual and group supervision.

Skills

Organised

Proactive

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Oxford Health NHS Foundation Trust is seeking an organised administrator to support the Dental Referrals Team within the Oxfordshire Community Dental Service. You will help process referrals, respond to queries, and support the Senior Leadership Team.

Travel between Trust sites is essential. The role involves handling confidential enquiries, maintaining records, and assisting with service finances and reporting using Microsoft Office tools.