Dental Receptionist

Envisage Dental UK Limited; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Permanent role

4 days a week

Birthday day off

Pension scheme

Refer a Friend

Staff room

Friendly team

Varied treatments

Job summary

Cleveland Terrace Dental Practice in Darlington is seeking a friendly Dental Receptionist to join on a permanent, full-time basis. You’ll be part of a busy 5-surgery practice, welcoming patients and supporting reception tasks to ensure a smooth patient journey.

The role requires prior dental receptionist experience, strong communication and teamwork, and the ability to manage appointments and payments efficiently in a fast-paced environment.

Qualifications

• Experience working in dental reception or similar role.
• Excellent patient-facing customer service skills.
• Ability to handle a busy reception environment and maintain accuracy.

Responsibilities

• Welcoming patients and providing a warm, friendly experience.
• Answering telephone calls and responding to patient queries.
• Booking and managing patient appointments.
• Taking payments and managing patient accounts.
• Maintaining accurate patient records.
• Liaising with clinicians and the wider practice team.

Skills

Customer service

Communication

Teamwork

Organization

Telephone etiquette

Tools

Dental practice software

Job description

Dental Receptionist | Cleveland Terrace Dental Practice | Darlington

Cleveland Terrace Dental Practice in Darlington is looking for a Dental Receptionist to join our friendly and supportive team on a permanent basis.

This is a fantastic opportunity to join a busy 5-surgery dental practice, working as part of a welcoming team and helping to ensure our patients have a positive experience from the moment they walk through the door.

We’re looking for someone with previous or current dental reception experience who understands the pace and demands of a dental practice and enjoys providing a friendly, professional service to patients.

What We Offer

• Permanent position
• 4 days per week: Monday, Tuesday, Wednesday and Thursday, 8:25am – 5:10pm
• Competitive pay
• Paid day off for your birthday
• Pension scheme
• Refer a Friend Scheme – earn great bonuses for referring colleagues
• Dedicated staff room
• Friendly and supportive team environment
• Opportunity to work within a busy practice offering a wide range of treatments and working alongside a variety of clinicians

About the Role

As a Dental Receptionist at Cleveland Terrace, you’ll play an important role in the patient journey, helping to ensure the practice runs smoothly and that patients feel welcomed, supported and well cared for.

Your day-to-day responsibilities will include:

• Welcoming patients into the practice and providing a warm, friendly experience
• Answering telephone calls and responding to patient queries
• Booking and managing patient appointments
• Taking payments and managing patient accounts
• Supporting patients with treatment and appointment queries
• Maintaining accurate patient records
• Liaising with clinicians and the wider practice team
• Helping to keep reception running smoothly and efficiently
• Providing a consistently high level of customer service

You’ll work closely with our clinical and wider practice teams, so excellent communication and teamwork skills are essential.

About You

We’re looking for someone with previous or current experience working in dental reception who understands the importance of providing an excellent patient experience.

You’ll be:

• Friendly, approachable and professional
• Confident communicating with patients both face-to-face and over the telephone
• Organised and able to manage a busy reception environment
• Comfortable using dental practice systems
• Reliable and able to work effectively as part of a team
• Calm and professional when dealing with challenging or sensitive situations
• Someone who takes pride in providing excellent patient care and customer service

About Cleveland Terrace Dental Practice

We’re a team of perfectionists, overachievers, fun seekers and empathetic humans, all driven by the same goal: creating an exceptional dental experience from start to finish.

We believe our reception team plays a huge part in achieving this. From the first telephone call to welcoming patients into the practice and supporting them throughout their journey, our receptionists are often the first and last point of contact. We’re passionate about supporting our people to develop and progress, and we want you to feel valued as part of the Cleveland Terrace team.

Our Commitment to Inclusion

Cleveland Terrace Dental Practice is owned and operated by the Envisage Dental Group. The Envisage Dental Group is certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.