Dental Patient Services Coordinator (NHS)

Transformation Unit; Birmingham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust's Community Dental Services is seeking a Band 3 Patient Services Administrator, based at the Lyng Health Centre and Sandwell General Hospital with occasional cover at Birmingham Dental Hospital.

You will handle appointments, issue letters, answer patient queries, coordinate outpatient clinics, and support our clinical colleagues; the role requires flexibility and rotation across Specialty Management Groups.

Qualifications

• GCSE/CSE in Mathematics and English or equivalent administrative experience.
• RSA 2 or equivalent in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Responsibilities

• Provide admin support to patients including booking appointments, issuing letters, and answering queries.
• Coordinate outpatient clinics and support clinical colleagues.
• Develop and maintain up-to-date knowledge of services within Specialty Management Groups to handle queries.
• Rotate with other team members to cover across Specialty Management Groups as required.

Skills

Maths & English GCSE

RSA 2 typing

NVQ Level 3 Business Admin

Education

NVQ Level 3 Business Administration

Tools

Outlook

Microsoft Office

Excel

Job description

Birmingham Community Healthcare NHS Foundation Trust's Community Dental Services is seeking a Band 3 Patient Services Administrator, based at the Lyng Health Centre and Sandwell General Hospital with occasional cover at Birmingham Dental Hospital.

You will handle appointments, issue letters, answer patient queries, coordinate outpatient clinics, and support our clinical colleagues; the role requires flexibility and rotation across Specialty Management Groups.