Clinic Co-ordinator

Bristol NHS Foundation Trust; Bath; On-site; GBP 23,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Band 3 Clinic Co-ordinator (Float) to support the Primary Care Dental Service across Bristol, Bath and Weston. You will coordinate clinics, manage waiting lists and liaise with patients, carers and clinicians to ensure smooth service delivery.

You will travel between sites, provide admin and reception support, and contribute to continuous improvements in patient care within community dental settings.

Qualifications

• GCSE English and Maths (or equivalent).
• Educated to NVQ Level 3 or equivalent experience.
• Desirable: Customer service qualification.
• Experience of working in an administrative or customer service role.
• Experience of managing competing priorities and working to deadlines.
• Experience of dealing with the public by telephone and face-to-face.
• Experience of using computerised systems and Microsoft Office applications.
• Experience of maintaining accurate records and databases.

Responsibilities

• Coordinate clinics, patient appointments and waiting lists across multiple sites.
• Organise domiciliary appointments and associated support requirements.
• Act as a key point of contact for patients, carers, clinicians and external agencies.
• Manage patient enquiries by telephone, email, letter and face to face.
• Maintain accurate patient records and administrative systems.
• Support service continuity by providing flexible cover across community dental locations.
• Participate in service improvement, audit and quality initiatives.

Skills

Customer service

Organisation

Attention to detail

IT skills

Education

GCSE English & Maths

NVQ Level 3 or equivalent

Customer service qualification

Tools

Microsoft Office

Patient administration systems

Job description

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Clinic Co-ordinator (Float) to join the Primary Care Dental Service (PCDS). The Clinic Co-ordinator plays a key role in supporting the effective operation of community dental services, coordinating outpatient and domiciliary clinics, managing appointments and waiting lists, and providing high-quality administrative and reception support. Working closely with clinicians, patients, carers and partner organisations, you will help ensure an excellent patient experience and efficient service delivery across multiple community dental sites. This is a float role supporting services across Bristol, Bath and Weston. The successful candidate will be required to work flexibly across multiple locations and must be able to travel independently between sites during the working day to meet service needs.

Main duties of the job

• Coordinate clinics, patient appointments and waiting lists across multiple sites.
• Organise domiciliary appointments and associated support requirements.
• Act as a key point of contact for patients, carers, clinicians and external agencies.
• Manage patient enquiries by telephone, email, letter and face to face.
• Maintain accurate patient records and administrative systems.
• Support service continuity by providing flexible cover across community dental locations.
• Participate in service improvement, audit and quality initiatives.

Please see attached documents. The post holder will coordinate clinics and waiting lists, support domiciliary services, maintain patient records, communicate effectively with patients and healthcare professionals, and contribute to the smooth day-to-day running of community dental services. They will work collaboratively with clinical and administrative colleagues across multiple sites to ensure high standards of patient care and service delivery. This role requires flexibility, excellent organisational skills, attention to detail and the ability to travel independently between community dental sites across Bristol, Bath and Weston.

The Primary Care Dental Service provides specialist dental care for patients who may be unable to access routine dental services. We are committed to delivering high-quality, patient-centred care and creating a supportive environment where staff are encouraged to develop, innovate and contribute to continuous improvement.

Person Specification

Qualifications – Essential

• GCSE English and Maths (or equivalent).
• Educated to NVQ Level 3 or equivalent experience

Qualifications – Desirable

• Customer service qualification

Experience – Essential

• Experience of working in an administrative or customer service role
• Experience of managing competing priorities and working to deadlines
• Experience of dealing with the public by telephone and face-to-face
• Experience of using computerised systems and Microsoft Office applications.
• Experience of maintaining accurate records and databases

Experience – Desirable

• NHS, healthcare, dental or clinical administration experience
• Experience of using patient administration systems or electronic patient record systems.
• Experience of appointment booking and waiting list management, Excellent verbal and written communication skills
• Strong organisational and time management skills
• Ability to work independently and use initiative
• Ability to work effectively as part of a team.
• Good attention to detail and accuracy
• Ability to handle sensitive and confidential information appropriately.
• Ability to prioritise workload in a busy environment.
• Excellent customer care skills

Other Requirements – Essential

• Ability to travel independently between sites across Bristol, Bath and Weston during the working day.
• Willingness to work across multiple locations as required by the service.

Other Requirements – Desirable

• Experience of working across multiple sites or services.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.