Dental Education Support Officer

NHS; Cardiff; On-site; GBP 26,000 - 30,000; Part time

Job summary

The NHS is looking for a Dental Education Support Officer for a maternity cover position. This role involves providing high-level administrative support to dental training programs in Wales. Candidates should possess strong organisational, administrative, and IT skills, with experience in similar roles preferred.

Benefits

Compassionate leadership

Opportunity for personal growth

Flexible working arrangements

Qualifications

• Experience of developing resources in different mediums.
• Knowledge of administrative procedures and data protection.
• Ambitious, motivated, and adaptable.

Responsibilities

• Provide efficient administrative support for training dental professionals.
• Be the main contact for enquiries and provide guidance.
• Work autonomously and manage deadlines.

Skills

Administrative skills

Organisational skills

Communication

IT skills

Time management

Education

Diploma Level qualification or equivalent experience

Tools

Microsoft Office

Job description

Job summary

DENTAL EDUCATION SUPPORT OFFICER

THIS POST IS FIXED TERM/SECONDMENT UNTIL 24TH OCTOBER 2026 DUE TO MATERNITY COVER

An exciting opportunity has arisen to join the Dental Deanery providing maternity cover in the role of Dental Education Support Officer.

This role provides a high level of administrative support and co-ordination supporting the training of dental professionals, including overseas Dentists and Dentists with Enhanced Skills.

You will have previous experience of working in a similar role, and possess excellent administrative, organisational and IT skills and the ability to communicate effectively with colleagues and stakeholders. Also important are enthusiasm, self motivation and an excellent eye for detail.

Although this post has been advertised as a fixed term appointment, NHS staff will be offered the appointment as a secondment. If you wish to apply as a secondment opportunity, you must have your line manager's approval. This post may be extended or made permanent at the end of the fixed term/secondment period depending on available funding and business needs.

Main duties of the job

The post holder will provide a high level of administrative support and co-ordination supporting the education of dental professionals, including overseas Dentists and Dentists with Enhanced Skills (DES):

Provide comprehensive, efficient, and confidential administrative support for the education and training of dental professionals in Wales.

Be the first and main point of contact for all enquiries providing comprehensive and professional information and guidance to stakeholders in relation to the education and training of dental professionals in Wales.

Work autonomously and to deadlines, using own initiative.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,

- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,

- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

- a corporate induction and 90 day Welcome itinerary,

- compassionate leadership,

- a meaningful values based performance appraisal process,

- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

Details Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum pro rata

Contract

Fixed term

Duration

16 months

Working pattern

Part-time, Flexible working

Reference number

082-AC047-0625

Job locations

HEIW, Ty Dysgu

Cefn Coed, Nantgarw

Cardiff

CF15 7QQ

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications and knowledge Essential

• Diploma Level qualification or equivalent experience, equates to a Higher National Certificate, Vocational Qualifications level 4 or 5, foundation degree, Higher National Diploma, Diploma in Higher Education, AAT (Association of Accounting Technicians) Technician Level or other diploma or equivalent level of knowledge

Desirable

• Understanding of continuous professional development
• Understanding of postgraduate dental education

Experience Essential

• Experience of developing resources in different mediums

Desirable

• Experience of working in the NHS
• Experience of supporting and working on projects

Skills Essential

• Ability to work autonomously

Qualifications and Knowledge Essential

• Knowledge of administrative procedures
• Knowledge of data protection and confidentiality

Experience Essential

• Experience of establishing new administrative processes, systems, and procedures
• Excellent working knowledge of Microsoft Office packages
• Minute taking

Skills Essential

• Highly developed interpersonal skills and ability to communicate at all levels
• Excellent planning and organisational skills
• Good time management skills and ability to meet deadlines
• Problem solving

Other Essential

• Ambitious and willingness to learn
• Motivated and resourceful
• Approachable and adaptable
• Willingness to travel to venues across Wales

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Person Specification Qualifications and knowledge Essential

• Diploma Level qualification or equivalent experience, equates to a Higher National Certificate, Vocational Qualifications level 4 or 5, foundation degree, Higher National Diploma, Diploma in Higher Education, AAT (Association of Accounting Technicians) Technician Level or other diploma or equivalent level of knowledge

Desirable

• Understanding of continuous professional development
• Understanding of postgraduate dental education

Experience Essential

• Experience of developing resources in different mediums

Desirable

• Experience of working in the NHS
• Experience of supporting and working on projects

Skills Essential

• Ability to work autonomously

Qualifications and Knowledge Essential

• Knowledge of administrative procedures
• Knowledge of data protection and confidentiality

Experience Essential

• Experience of establishing new administrative processes, systems, and procedures
• Excellent working knowledge of Microsoft Office packages
• Minute taking

Skills Essential

• Highly developed interpersonal skills and ability to communicate at all levels
• Excellent planning and organisational skills
• Good time management skills and ability to meet deadlines
• Problem solving

Other Essential

• Ambitious and willingness to learn
• Motivated and resourceful
• Approachable and adaptable
• Willingness to travel to venues across Wales

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Health Education and Improvement Wales

Address

HEIW, Ty Dysgu

Cefn Coed, Nantgarw

Cardiff

CF15 7QQ

Employer's website

https://heiw.nhs.wales/ (Opens in a new tab)

Employer details Employer name

Health Education and Improvement Wales

Address

HEIW, Ty Dysgu

Cefn Coed, Nantgarw

Cardiff

CF15 7QQ

Employer's website

https://heiw.nhs.wales/ (Opens in a new tab)