BUSINESS SUPPORT OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading council organization is seeking a dedicated team member to assist in childcare placements for the Flying Start program. The role involves data management, communication with families, and supporting the Childcare Placements Officer to ensure children receive necessary services. Candidates will need strong teamwork skills, flexibility, and proficiency in Microsoft Office, with opportunities for further training and development in a supportive environment.

Benefits

Generous annual leave entitlement

Flexi working arrangements

Access to pension fund

Training & development opportunities

Employee wellbeing support

Discounts at retailers

Qualifications

• Experience in an office environment with a focus on supporting families.
• Proficient in Microsoft Office applications including emails, spreadsheets, and word documents.

Responsibilities

• Assist in the allocation of Flying Start childcare and manage data.
• Send notifications to families and support with completion of childcare access forms.
• Support in compiling and reporting monthly data to the Welsh Government.

Skills

Communication

Data management

Teamwork

Flexibility

Job description

An exciting opportunity has arisen within the Flying Start Childcare Placements team in Cardiff Early Help.

Flying Start is the Welsh Government targeted Early Years programme for families with children under 4 years of age in some of the most disadvantaged areas of Wales. The core elements of the programme are drawn from a range of options that have been shown to influence positive outcomes for children and their families. These include:

• Funded quality, part-time childcare for 2–3-year-olds
• An enhanced Health Visiting service
• Access to Parenting Programmes
• Early Language Development

The Flying Start programme in Cardiff sits within Cardiff Early Help. Cardiff Early Help is an innovative and progressive service within the Children Services directorate in Cardiff
Council. Cardiff Early Help consists of several multi-professional teams that work
collaboratively, as well as with partners, to support families.

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.
• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service. (if applicable)
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Hybrid working opportunities (if applicable)
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

About the job

This role is overseen by the Childcare Placements and Contract Monitoring Officer.

The primary responsibility of the postholder is to assist in the allocation of Flying Start childcare for eligible children residing in Expansion Phase 2 areas. They will identify eligible families based on data provided by the Cardiff and Vale University Health Board, ensuring that newly eligible or recently relocated children receive appropriate childcare support.

Key duties include managing data, sending notifications to families, and assisting some families with the completion of childcare access forms. Additionally, the postholder will support the Childcare Placements and Contract Monitoring Officer in compiling and accurately reporting monthly data to the Welsh Government.

What We Are Looking For From You

The right postholder will have experience of working in an office environment and an interest in supporting families with proven experience of working in a multi-professional team.

We require someone that works well with others, can establish and maintain positive working relationships and has the ability to identify, anticipate and assess short-, mid- and long-term risks.

We are looking for someone who is flexible and adaptable and can work comfortably
with change. The post holder will be proficient with using Microsoft Office applications
including emails, spread sheets, and word documents.

The ability to speak other languages, in particular Welsh alongside other community languages would be an advantage.

Full details of the post are available on the Job Description and Person specification.

Additional information

For an informal chat about the role, please contact [e-mail] . This role represents an excellent career opportunity for the right candidate.

This post is suitable for job share.

This post is temporary until 31/03/2026.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary