Dental Care Receptionist – Warm Welcome, Smooth Patient Flow

Bupa UK; Sherborne; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Health & wellbeing

Discounts

Career progression

Cycle to Work

Flu vaccine

Job summary

Bupa Dental Care in Sherborne is seeking a receptionist to be the welcoming face and organisational hub of the practice. You will greet patients in person and on the phone, manage bookings, explain treatment options, and assist with payments, contributing to smooth patient journeys.

Join our friendly team and help deliver excellent customer care while supporting clinicians and keeping records accurate in a busy dental environment.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confident using IT systems to manage bookings and records.
• Proactive, flexible approach to support the team.
• Professional, empathetic service delivery.
• Confident in promoting and upselling Bupa Dental Care products and services.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment.

Skills

Customer service

Communication

IT systems

Proactive

Professionalism

Upselling

Tools

Booking software

Job description

Bupa Dental Care in Sherborne is seeking a receptionist to be the welcoming face and organisational hub of the practice. You will greet patients in person and on the phone, manage bookings, explain treatment options, and assist with payments, contributing to smooth patient journeys.

Join our friendly team and help deliver excellent customer care while supporting clinicians and keeping records accurate in a busy dental environment.