Dental Receptionist – Warm Welcome & Smooth Scheduling

Bupa Dental Care; Greater London; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing support

Flexible pay options

Career progression

Job summary

Bupa Dental Care Putney is a 2 surgery mixed practice offering general dentistry. You’ll be the friendly face that makes every patient feel at ease from the moment they arrive and set the smooth patient journey in motion.

As a Receptionist, you’ll greet patients in person and over the phone, manage diaries and appointments, explain treatment options (private vs NHS), handle payments, and keep records accurate and confidential.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confident using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment.

Skills

Customer-focused

Communication skills

IT systems proficiency

Proactive approach

Professionalism

Upselling services

Tools

Booking software

Job description

Bupa Dental Care Putney is a 2 surgery mixed practice offering general dentistry. You’ll be the friendly face that makes every patient feel at ease from the moment they arrive and set the smooth patient journey in motion.

As a Receptionist, you’ll greet patients in person and over the phone, manage diaries and appointments, explain treatment options (private vs NHS), handle payments, and keep records accurate and confidential.