Dental Receptionist: Warm Patient Care & Admin

Bupa Dental Care; Settle; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Parking

Wellbeing support

Discounts

Job summary

Bupa Dental Care Settle is seeking a Receptionist to be the friendly first point of contact for patients, greeting them warmly and guiding them through their visit.

Based in Settle, you’ll manage bookings, support payment processes, and help patients understand private vs NHS options while contributing to a welcoming practice environment. Training and progression opportunities are available within the Bupa Dental Care group.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

Skills

Customer-focused

Communication skills

IT systems

Proactive attitude

Professionalism

Upselling

Job description

Bupa Dental Care Settle is seeking a Receptionist to be the friendly first point of contact for patients, greeting them warmly and guiding them through their visit.

Based in Settle, you’ll manage bookings, support payment processes, and help patients understand private vs NHS options while contributing to a welcoming practice environment. Training and progression opportunities are available within the Bupa Dental Care group.