Dementia Adviser

Alzheimer's Society; Worcester; Hybrid; GBP 11,000 - 21,000; Part time

Job summary

Alzheimer's Society Worcestershire is seeking a Dementia Adviser to join our compassionate team, covering Wyre Forest and surrounding areas. The part-time role is 21 hours per week on a permanent basis, with a strong emphasis on community presence including GP practices, home visits and local events to support people living with dementia.

You will work with NHS partners and local organisations to provide information, guidance and emotional support from diagnosis onward, helping people access

Qualifications

• Understanding of dementia and willingness to learn about people's experiences.
• Experience providing information, guidance or emotional support in health, social care or community roles.
• Strong listening and communication skills to build trust with diverse people.
• Ability to travel independently across the local area.

Responsibilities

• Help people maintain their independence, improve their wellbeing and feel more confident and supported in their day‑to‑day lives.
• Provide tailored information, advice and emotional support that reflects each person's background, culture, values and preferences.
• Support people in ways that work best for them, including over the phone, in person and alongside other services and professionals. This may include home visits where appropriate.
• Take part in the referral and telephone support rota, responding to new referrals promptly and sensitively to ensure people receive support as early as possible.
• Manage your own workload, maintaining accurate, confidential and respectful records.
• Help people access local services, community activities and support networks that meet their needs and reduce social isolation.
• Work closely with colleagues, sharing ideas and contributing to the ongoing development and improvement of the service.
• Facilitate peer support groups, creating welcoming and inclusive spaces where people affected by dementia can share experiences, build connections and access information and support.
• Host drop-in sessions, attend community events and provide information about dementia and the support available locally.

Skills

Dementia awareness

Communication skills

Empathy

Organisation

Travel flexibility

IT literacy

Job description

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive Worcestershire team, working 21 hours per week across the West Region (Covering Wyre Forest area) on a permanent basis.

At Alzheimer's Society, we believe no one should face dementia alone. Every conversation, every visit and every moment of reassurance can make a real difference to someone living with dementia and the people who care about them.

We're launching a new county-wide dementia support service across Worcestershire in partnership with Herefordshire and Worcestershire Health and Care NHS Trust, and we're looking for Dementia Advisers to join us at the start of this exciting journey.

This is a community based role covering Covering Wyre Forest area.

You will spend much of your time out in local communities, working in GP Practices meeting people face to face, carrying out home visits, attending community groups and building relationships with local organisations. While some administrative work can be completed from home, this role is centred on being present in the community and supporting people where they are.

As a Dementia Adviser, you'll support people from the point of diagnosis and throughout their dementia journey. You'll take time to understand what matters to each person, provide information and guidance, and help them access the support they need to live as well as possible.

Working closely with GP practices, community groups, healthcare professionals and local partners, you'll help ensure people affected by dementia receive the right support at the right time.

This is a unique opportunity to help shape a service from the very beginning. You'll build trusted relationships in your local community, contribute ideas, and play an important role in developing support that makes a lasting difference to people's lives.

You'll be joining a newly commissioned service covering all Worcestershire Primary Care Network (PCN) areas and working alongside NHS colleagues to develop strong, effective ways of supporting people affected by dementia. From day one, you'll have the opportunity to influence how the service grows and help shape the future of dementia support across Worcestershire.

Your compassion, knowledge and commitment will help ensure that no one has to navigate dementia alone., Build supportive, trusting relationships with people living with dementia and those who care for them, recognising and respecting their individual circumstances, needs and wishes.

• Help people maintain their independence, improve their wellbeing and feel more confident and supported in their day‑to‑day lives.
• Provide tailored information, advice and emotional support that reflects each person's background, culture, values and preferences.
• Support people in ways that work best for them, including over the phone, in person and alongside other services and professionals. This may include home visits where appropriate.
• Take part in the referral and telephone support rota, responding to new referrals promptly and sensitively to ensure people receive support as early as possible.
• Manage your own workload, maintaining accurate, confidential and respectful records.
• Help people access local services, community activities and support networks that meet their needs and reduce social isolation.
• Work closely with colleagues, sharing ideas and contributing to the ongoing development and improvement of the service.
• Facilitate peer support groups, creating welcoming and inclusive spaces where people affected by dementia can share experiences, build connections and access information and support.
• Host drop-in sessions, attend community events and provide information about dementia and the support available locally.

Interviews have been provisionally scheduled to take place on the 20th, 22nd and 23rd of October via teams.

Organisation

Alzheimers Society View profile Registered Charity More than 1000

We're looking for compassionate, motivated people who share our commitment to supporting those affected by dementia and helping them live well. You will have:

• An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and the people who support them.
• Experience providing information, guidance, advice or emotional support. This could come from health, social care, community, voluntary, customer service or other people-focused roles.
• Strong listening and communication skills, with the ability to build trust and positive relationships with people from a wide range of backgrounds.
• The ability to organise and manage your workload, balance priorities and use support when needed.
• Confidence using IT systems to keep accurate and confidential records.
• A compassionate, respectful and non-judgemental approach, recognising and valuing people's different experiences, backgrounds and circumstances.
• The ability to travel independently across your local area.
• Confidence communicating with a wide range of people, including healthcare professionals, community partners and members of the public. You'll be able to adapt your approach to meet different needs and may occasionally speak at local events, providing information about dementia and helping people access further support.

If you're passionate about supporting people and making a difference, we'd love to hear from you, even if you've never worked as a Dementia Adviser before. We recognise the value of transferable skills, life experience and a willingness to learn. If you can demonstrate the potential to thrive in this role, we encourage you to apply.