Demand Technical Assistant

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to providing clean and safe drinking water to millions. As a Demand Technical Assistant, you'll play a vital role in operational support for the Water Efficiency team, ensuring efficient water resource management. This position offers a competitive salary, a robust benefits package, and opportunities for personal development. With a focus on teamwork and customer service, you'll help tackle challenges related to water consumption and sustainability. Embrace this chance to contribute to a greener future while enjoying flexible working arrangements and a supportive work environment.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Wellness day

Life assurance cover

Health cash plan scheme

Critical illness insurance

Dental insurance

Gym membership discounts

Retail savings scheme

Qualifications

• Experience in administrative roles with a focus on customer service.
• Strong decision-making skills and ability to work under pressure.

Responsibilities

• Provide operational support to the Water Efficiency team.
• Manage household and non-household water consumption data.
• Coordinate work for Data Maintenance Technicians.

Skills

IT Systems Familiarity

Interpersonal Skills

Problem-Solving

Customer Service Orientation

Attention to Detail

Tools

Netbase

Advantex

Odyssey

ICE

Yorbill

SAP

Microsoft Office Suite

Job description

Demand Technical Assistant

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience - £27,789 - £34,392
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Demand Technical Assistant progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Midway, Bradford/ Hybrid Working (Flexible office days a week - Bradford)

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Demand Technical Assistant to join the Water Service Delivery / Water Strategy Planning & Investment team at Yorkshire Water. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we ensure over 5.4 million residents and visitors have access to clean, safe drinking water and proper wastewater management. But our role is broader: we look after communities, protect the environment, and plan for Yorkshire's water needs today and in the future, 24/7, 365 days a year.

The Water Strategy Planning & Investment team develops strategic plans to ensure the long-term sustainability and efficiency of water resources, addressing challenges like population growth, climate change, and environmental regulations. Joining this team means contributing to safeguarding Yorkshire's water future.

Where you fit in:

As our Demand Technical Assistant, you will:

• Provide operational administrative support to the Water Efficiency team, helping achieve Performance Commitments for Per Capita Consumption (PCC) and Business Demand Reduction (NHH).
• Manage information on household and non-household water consumption for the annual water balance and reporting.
• Serve as the primary contact for operational colleagues working on demand programs and customer queries.
• Coordinate work for Data Maintenance Technicians and support team objectives.
• Oversee recruitment processes for the Demand Customer Metering sample, ensuring data accuracy across systems.
• Manage the annual Water Usage Survey, including distribution, collection, and data updates.

Skills & qualifications needed:

• Familiarity with IT systems such as Netbase, Advantex, Odyssey, ICE, Yorbill, and SAP.
• Excellent interpersonal and communication skills, with problem-solving abilities.
• Strong customer service orientation.
• Experience in administrative roles within a team environment.
• Effective decision-making and attention to detail.

Additional benefits:

• Experience in high-pressure environments and proficiency in Microsoft Office Suite.
• Ability to work independently and manage time effectively.
• Proactive attitude and willingness to learn.

We support flexible working patterns and job sharing to help balance work and home life.

Interested?

If you want to help us deliver excellent service and protect the environment, apply today and explore a career with Yorkshire Water.

Closing date: 21st May 2025

Pre-employment checks include a Basic Disclosure and possibly security vetting depending on the role. We are committed to accessible recruitment and offer adjustments for applicants with disabilities or specific needs.

We reserve the right to close the vacancy early if needed, so please apply promptly.