Demand Analyst

Greggs PLC; Newcastle upon Tyne; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Colleague discount (up to 50% off Greg

Pension scheme with 7% matching

Profit share (10% of profits)

Share save schemes

Career progression and learning

Employee Assistance Programme

Additional perks and savings

Community and environment focus

Colleague Networks

Job summary

Greggs plc is seeking a Demand Analyst to join the ITBC team on a 6-month fixed-term basis, based at Greggs Innovate House, Newcastle. The role focuses on analysing demand trends, performance data and business needs to inform strategic decisions and prioritisation across functions and ITBC.

The successful candidate will combine quantitative and qualitative analysis, develop Excel models and dashboards, and explore AI-enabled opportunities to improve demand management.

Qualifications

• Highly analytical, able to translate complex data into evidence-based recommendations.
• Exceptional Excel skills including advanced formulas, PivotTables and dashboards.
• Interest in AI and emerging technologies to support business strategy and decision-making.

Responsibilities

• Analyse business needs, trends, and performance data to identify opportunities for improvement.
• Undertake detailed quantitative and qualitative analysis from multiple sources to identify patterns and test assumptions.
• Support development and execution of strategic roadmaps aligning goals with service capabilities.
• Monitor and report on service performance using KPIs and dashboards.
• Build and maintain advanced Excel models, dashboards and reports.
• Explore opportunities to apply AI, automation and emerging technologies to improve demand management.
• Assist in managing demand and prioritising initiatives.
• Facilitate workshops to gather insights and drive engagement.
• Introduce automation to reduce manual effort and enable faster insights.

Skills

Advanced Excel

Data analysis

Stakeholder management

Tools

Excel

Dashboards

PivotTables

Job description

We have an exciting opportunity for a Demand Analyst to join the ITBC team on a 6-month fixed term basis, based at Greggs Innovate House.

The Demand Analyst applies strong analytical expertise to evaluate complex business needs, demand trends, performance data, and competing priorities. The role brings together quantitative and qualitative information from multiple sources, identifies patterns and opportunities, tests assumptions, and translates findings into clear, evidence-based recommendations that support strategic decision-making, prioritisation, and alignment between business functions and ITBC.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Pension scheme with matching employer contributions up to 7%
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues whohave at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, andprovide support to one another

About the role

• This is a full-time role (35 hours per week) however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs Innovate House, Newcastle, NE12 8EW

What you’ll do

• Analyse business needs, trends, and performance data to identify opportunities for improvement and innovation.
• Undertake detailed quantitative and qualitative analysis, combining data from multiple sources to identify patterns, test assumptions, assess demand, and produce evidence-based recommendations.
• Support the development and execution of strategic roadmaps that align business goals with service capabilities.
• Monitor and report on service performance, value delivery, and relationship health using KPIs and dashboards.
• Build and maintain advanced Excel models, dashboards, reports, and analytical tools to support prioritisation, forecasting, scenario analysis, and decision-making.
• Explore and evaluate opportunities to use AI, automation, and emerging technologies to improve demand management, analysis, and business outcomes.
• Assist in managing demand and prioritising initiatives.
• Facilitate workshops and feedback sessions to gather insights and foster engagement.
• Introduce automation where appropriate by identifying repetitive activities, improving data flows, reducing manual effort, and enabling faster, more consistent insight for decision-making.

About you

You will fit right into this role if you can demonstrate:

• Highly analytical, with demonstrable experience of analysing complex data, identifying meaningful trends and insights, and translating findings into clear, evidence-based recommendations.
• Exceptional Excel skills, including advanced formulas, PivotTables, data manipulation, modelling, dashboard creation, and the ability to present complex information clearly.
• A strong interest in AI and emerging technologies, with the curiosity and commercial awareness to identify practical use cases and understand how AI can support business strategy and decision-making.
• Excellent communication and stakeholder management abilities.
• Enjoys presenting analytical insights and recommendations to stakeholders, and is motivated to develop their confidence and capability in this area.
• A passion for driving continuous improvement
• Proven experience in an analytical role, such as business analysis, demand analysis, data analysis, relationship management, or strategic planning, with a track record of using insight to influence priorities and outcomes.

What we will give you

• A pivotal role in shaping business-service alignment and driving strategic outcomes.
• Exposure to enterprise-level decision-making and transformation initiatives.
• A collaborative, forward-thinking work environment

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.