Demand Analyst

Greggs; Newcastle upon Tyne; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Colleague discount

Pension scheme with employer matching

Profit share

Share save schemes

Career progression and learning

Employee Assistance Programme

Generous annual leave

Community and wellbeing initiatives

Job summary

Greggs is seeking a Demand Analyst to join the IT & Business Change team at Innovate House in Newcastle upon Tyne on a 6-month fixed-term basis. The role involves analysing demand trends, performance data and business needs, translating findings into evidence-based recommendations and aiding strategic decision-making.

The role requires advanced Excel skills, strong analytical capability and the ability to engage stakeholders across functions to prioritise initiatives and continuously improve

Qualifications

• Highly analytical with ability to translate data into clear, evidence-based recommendations.
• Advanced Excel skills: formulas, PivotTables, data manipulation, modelling and dashboards.
• Experience in analysing complex data, trends and performance to inform decision-making.

Responsibilities

• Analyse business needs, trends and performance data to identify opportunities for improvement.
• Undertake quantitative and qualitative analysis from multiple sources to test assumptions and provide evidence-based recommendations.
• Support development of strategic roadmaps aligning business goals with ITBC capabilities.
• Monitor service performance using KPIs and dashboards; report value delivery and relationship health.
• Build and maintain Excel models, dashboards and analytical tools to support forecasting and decision-making.
• Explore AI and emerging technologies to improve demand management and outcomes.
• Facilitate workshops to gather insights and drive engagement.
• Introduce automation to reduce manual effort and speed up insight generation.

Skills

Analytical skills

Excel expertise

Data analysis

Stakeholder management

Communication

Tools

Excel

Job description

The following content displays a map of the jobs location - Innovate House, Newcastle upon Tyne

Monday to Friday, however some flexibility may be required

Contract Hours:

35

Location:

Innovate House, Newcastle upon Tyne

Closing Date:

09/11/2026

Job Category:

Head Office

Region / Site:

Head Office

Business Unit:

IT & Business Change

Vacancy Information

We have an exciting opportunity for a Demand Analyst to join the ITBC team on a 6-month fixed term basis, based at Greggs Innovate House.

The Demand Analyst applies strong analytical expertise to evaluate complex business needs, demand trends, performance data, and competing priorities. The role brings together quantitative and qualitative information from multiple sources, identifies patterns and opportunities, tests assumptions, and translates findings into clear, evidence-based recommendations that support strategic decision-making, prioritisation, and alignment between business functions and ITBC.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Pension scheme with matching employer contributions up to 7%
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues whohave at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
• A company who cares about our communities; the environment and being a better business!
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role (35 hours per week) however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs Innovate House, Newcastle, NE12 8EW

What you'll do

• Analyse business needs, trends, and performance data to identify opportunities for improvement and innovation.
• Undertake detailed quantitative and qualitative analysis, combining data from multiple sources to identify patterns, test assumptions, assess demand, and produce evidence-based recommendations.
• Support the development and execution of strategic roadmaps that align business goals with service capabilities.
• Monitor and report on service performance, value delivery, and relationship health using KPIs and dashboards.
• Build and maintain advanced Excel models, dashboards, reports, and analytical tools to support prioritisation, forecasting, scenario analysis, and decision-making.
• Explore and evaluate opportunities to use AI, automation, and emerging technologies to improve demand management, analysis, and business outcomes.
• Assist in managing demand and prioritising initiatives.
• Facilitate workshops and feedback sessions to gather insights and foster engagement.
• Introduce automation where appropriate by identifying repetitive activities, improving data flows, reducing manual effort, and enabling faster, more consistent insight for decision-­making.

About you

You will fit right into this role if you can demonstrate:

• Highly analytical, with demonstrable experience of analysing complex data, identifying meaningful trends and insights, and translating findings into clear, evidence-based recommendations.
• Exceptional Excel skills, including advanced formulas, PivotTables, data manipulation, modelling, dashboard creation, and the ability to present complex information clearly.
• A strong interest in AI and emerging technologies, with the curiosity and commercial awareness to identify practical use cases and understand how AI can support business strategy and decision-making.
• Excellent communication and stakeholder management abilities.
• Enjoys presenting analytical insights and recommendations to stakeholders, and is motivated to develop their confidence and capability in this area.
• A passion for driving continuous improvement
• Proven experience in an analytical role, such as business analysis, demand analysis, data analysis, relationship management, or strategic planning, with a track record of using insight to influence priorities and outcomes.

What we will give you

• A pivotal role in shaping business-service alignment and driving strategic outcomes.
• Exposure to enterprise-level decision-making and transformation initiatives.
• A collaborative, forward-thinking work environment

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.