Delivery Support Executive (FTC)

Bookmark Reading Charity; Greater London; On-site; GBP 24,306 - 29,708; Full time

Job summary

A leading charitable organization based in London is seeking a Delivery Support Executive to support school partners and volunteers. In this busy and varied role, you will be responsible for providing essential administrative support, managing volunteer recruitment, and improving processes. The ideal candidate should have exceptional communication skills, the ability to manage multiple tasks, and be data-savvy. This is a full-time position with a fixed-term contract until June 2026, offering a salary of £27,007.50 pro-rata.

Qualifications

• Exceptional communication skills, both verbal and written.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail to ensure accuracy.

Responsibilities

• Provide administrative support to Schools and Volunteers Teams.
• Manage recruitment pipeline for volunteer applicants.
• Lead volunteer interviews to ensure a positive onboarding experience.
• Contribute to process improvements based on feedback.

Skills

Clear, confident and empathetic communication

Organisational skills

Attention to detail

Results-driven approach

Adaptability

Data analysis

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

As aDelivery Support Executive, you’ll play akey role in supporting our school partners and volunteers to ensure smooth operations and impactful outcomes for children. This is abusy and varied role, involving administrative tasks, relationship management with schools, and assisting our volunteer team in delivering excellent service. You’ll help ensure our processes run seamlessly and effectively contribute to our mission of helping children thrive.

Job Description

• Provide vital administrative support to the Schools and Volunteers Teams by managing a busy inbox, resolving volunteer queries, and ensuring smooth coordination for the seamless delivery of programmess and operations.
• Coordinate termly and ad-hoc tasks, such as collecting feedback, updating reports, and supporting reading data analysis to drive continuous improvement.
• Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
• Lead volunteer interviews in alignment with Safer Recruitment standards, building rapport, assessing suitability, and understanding volunteer motivations to ensure a positive and compliant onboarding experience.
• Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience.
• Collaborate across teams to ensure our volunteers are equipped to help children succeed.
• Contribute to enhancing the experience of both schools and volunteers by monitoring sessions, maintaining resources, and assisting with targeted administrative projects.
• Support safeguarding processes by overseeing the moderation of recordings and ensuring compliance with safeguarding policies and best practices

Person Specification

We’re seeking someone who is:

• A natural communicator: Clear, confident, and empathetic in both verbal and written communication.
• Organised and proactive: Capable of managing multiple tasks in a fast-paced environment.
• Detail-oriented: A structured thinker with exceptional attention to detail.
• Results-driven: Motivated to meet personal and team goals.
• Adaptable: Flexible and curious with a positive, professional attitude.
• Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions.

Title:Delivery Support Executive

Department:Schools and Volunteers

Location:Hybrid working with two days aweek in Bookmark Head Office (London)

Line Managed by:School Relationship Manager – TeamLead

Works with:Reading Programme Delivery Manager and Volunteer Retention Lead

Role type:Fixed-term contract to30June2026, Full-Time

Salary:£27,007.50(London Living Wage) pro-rata