Delivery Station Supervisor - Newcastle

JD.COM; North East; Sur place; GBP 32 000 - 46 000; Plein temps

Résumé du poste

JD.COM INTERNATIONAL UK LTD. is seeking a Delivery Station Supervisor to oversee daily operations, ensuring efficient processing and dispatch of packages. You will lead a team, manage inbound/outbound flows, and uphold safety and quality standards.

You will monitor performance, optimize processes, and collaborate with internal and external partners to resolve issues and meet targets in a fast-paced environment.

Qualifications

• Proven experience in a supervisory or leadership role within logistics, warehousing, or delivery operations.
• Strong understanding of logistics processes including sorting, scanning, and dispatching.
• Excellent leadership and team management with ability to motivate and develop staff.
• Ability to analyze data, identify trends, and make data-driven decisions to improve efficiency.
• Proficiency in using WMS and other relevant software.
• Strong communication and interpersonal skills across diverse teams.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Commitment to safety and quality with knowledge of health and safety regulations.

Responsabilités

• Supervise and motivate a team of delivery associates and warehouse staff, including training, performance management, and scheduling.
• Manage daily inbound and outbound package flow, ensuring accurate sorting, scanning, and loading processes.
• Monitor and optimize station performance against key metrics such as on-time delivery and safety compliance.
• Implement and enforce company policies, safety regulations, and operational guidelines.
• Troubleshoot operational issues and implement corrective actions to minimize disruptions.
• Conduct regular inventory checks and maintain accurate records of movement and equipment.
• Communicate with internal and external stakeholders to resolve issues and ensure smooth operations.
• Prepare and present performance reports to management with improvement proposals.
• Maintain a clean, organized, and safe working environment at the delivery station.

Connaissances

Team leadership

Logistics processes

Data analysis

WMS proficiency

Communication skills

Safety compliance

Driver's license

Bachelor's degree in Logistics

Formation

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Outils

WMS

Microsoft Excel

Description du poste

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

Oversee daily operations of a delivery station, ensuring efficient and timely processing and dispatch of packages for JD.COM INTERNATIONAL UK LTD. This role involves leading a team to meet operational targets and maintain high standards of safety and quality.

Job Responsibilities

• Supervise and motivate a team of delivery associates and warehouse staff, including training, performance management, and scheduling.


• Manage daily inbound and outbound package flow, ensuring accurate sorting, scanning, and loading processes.


• Monitor and optimize station performance against key metrics such as on-time delivery, package handling efficiency, and safety compliance.


• Implement and enforce company policies and procedures, including safety regulations, quality control standards, and operational guidelines.


• Troubleshoot operational issues and implement corrective actions to minimize disruptions and improve workflow.


• Conduct regular inventory checks and maintain accurate records of package movement and equipment.


• Communicate effectively with internal stakeholders (e.g., logistics, customer service) and external partners to resolve issues and ensure smooth operations.


• Prepare and present performance reports to management, identifying areas for improvement and proposing solutions.


• Maintain a clean, organized, and safe working environment within the delivery station.

Job Qualifications

• Proven experience in a supervisory or leadership role within a logistics, warehousing, or delivery operation.


• Strong understanding of logistics processes, including sorting, scanning, and dispatching.


• Excellent leadership and team management skills, with the ability to motivate and develop staff.


• Demonstrated ability to analyze data, identify trends, and make data-driven decisions to improve operational efficiency.


• Proficiency in using warehouse management systems (WMS) and other relevant software.


• Strong communication and interpersonal skills, capable of interacting effectively with diverse teams and stakeholders.


• Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs.


• A commitment to safety and quality, with knowledge of health and safety regulations.


• Valid driver's license (preferred).


• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.