Delivery Service Provider Manager

Jingdong Development France; Milton Keynes; On-site; GBP 65,000 - 90,000; Full time

Job summary

JINGDONG Logistics is seeking a Delivery Service Provider (DSP) Manager to lead DSP partnerships across Europe from our Milton Keynes office. You will oversee provider selection, performance via KPIs, and ongoing relationship management to ensure on-time, compliant deliveries.

The role requires a Bachelor's degree or higher, around five years in last-mile delivery partnerships, strong English communication, and proven cross‑functional collaboration. Local language skills are also important.

Qualifications

• Bachelor's degree or above; approximately five years of experience in last mile delivery partnership management.
• Strong English speaking skills, which can be used as a working language; Local language skills required
• Excellent cross-departmental communication, adaptability, and problem-solving skills, with familiarity with European DSP compliance requirements.

Responsibilities

• Service Provider Management: manage DSP service providers, KPI assessment, and relationship maintenance incl. onboarding of suitable partners
• Capacity communication and coordination: establish a mechanism to coordinate capacity resources to match business needs
• Exception Handling: lead handling of various exceptions in DSP partnerships and develop solutions
• Compliance Management: ensure partnerships meet European compliance requirements and review service provider qualifications

Skills

Strong English speaking skills

Cross-functional communication

Problem-solving skills

Adaptability

Education

Bachelor's degree or above

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Joining our team as a Delivery Service Provider (DSP) Manager, you will be responsible for:

• Service Provider Management: Responsible for the management of DSP service providers, KPI assessment, and relationship maintenance incl. identification and onbaording of suitable partners
• Capacity communication and coordination: Establish a close communication mechanism to coordinate capacity resources to match business needs, and ensure smooth delivery operations.
• Exception Handling: Lead the handling of various exceptions in DSP partnerships, develop solutions, and close the loop to minimize business impact.
• Compliance Management: Ensure that partnerships meet European compliance requirements and regularly review service provider qualifications and operating standards.

• 1.Bachelor's degree or above; approximately five years of experience in last mile delivery partnership management, with a deep understanding of partnership models and operational logic;
• 2.Strong English speaking skills, which can be used as a working language; Local language skills required
• 3.Excellent cross-departmental communication, adaptability, and problem-solving skills, with familiarity with European DSP compliance requirements.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.