Delivery Service Provider Manager

JD.COM; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Great location in Milton Keynes

Inclusive, people-first culture

Learning opportunities and global proj

Cross-functional collaboration

Job summary

JD.com in Milton Keynes seeks an experienced DSP partnership manager to oversee daily provider relations, KPI tracking, and capacity coordination. You will lead resolution of exceptions and ensure compliance with European standards while collaborating across departments.

The role requires about five years in DSP partnerships, strong English communication, and adaptability to a fast-paced, global project environment. Competitive salary and inclusive culture are offered at a premier location.

Qualifications

• Bachelor's degree or above with ~5 years in DSP partnership management.
• Strong understanding of DSP models and operational logic.
• Fluent English with excellent communication skills.

Responsibilities

• Manage daily DSP service providers, assess KPIs, and maintain relationships.
• Communicate capacity needs with DSPs to align with business demands.
• Lead exception handling to minimize business impact and drive solutions.
• Ensure partnerships meet European compliance requirements and review standards.

Skills

DSP partnership management

Relationship management

KPI assessment

Cross-functional collaboration

English language proficiency

Education

Bachelor's degree

Job description

• Service Provider Management: Responsible for the daily management of DSP service providers, KPI assessment, and relationship maintenance to ensure efficient operations.
• Capacity Communication and Coordination: Establish a close communication mechanism with DSP service providers, coordinate capacity resources to match business needs, and ensure smooth terminal delivery chains.
• Exception Handling: Lead the handling of various exceptions in DSP partnerships, develop solutions, and close the loop to minimize business impact.
• Compliance Management: Ensure that partnerships meet European compliance requirements and regularly review service provider qualifications and operating standards.

About You

• Bachelor's degree or above; approximately five years of experience in DSP partnership management, with a deep understanding of DSP partnership models and operational logic;
• Strong English speaking skills, which can be used as a working language;
• Excellent cross-departmental communication, adaptability, and problem-solving skills, with familiarity with European DSP compliance requirements.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.