Delivery Partner Manager, UK/IE Delivery Partner Managers

TN United Kingdom; Doncaster; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Delivery Partner Manager to guide and support Delivery Service Partners in building successful last-mile delivery businesses. This role is crucial in managing relationships, ensuring safety compliance, and driving operational efficiency. You will collaborate with various internal stakeholders to remove obstacles and improve practices while advocating for DSP needs. If you are passionate about logistics and possess strong analytical and communication skills, this position offers a unique opportunity to make a significant impact in a dynamic environment.

Qualifications

• Relevant experience in Operations or Last Mile logistics.
• Experience managing a contingent workforce during peak seasons.

Responsibilities

• Partner with OTR Safety to ensure compliance and safety.
• Support scaling operations and onboarding new owners.
• Enhance driver standards to protect brand image.

Skills

Operations Management

Relationship Management

Logistics

Data Analysis

Education

Degree

Tools

Lean

Kaizen

Six Sigma

Job description

The job description is comprehensive and well-structured, but it can benefit from improved formatting and some minor content adjustments for clarity and engagement. I will enhance the readability by properly utilizing HTML tags and organizing the content more clearly.

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Delivery Partner Manager, UK/IE Delivery Partner Managers, Doncaster

Client: Amazon UK Services Ltd.

Location: Doncaster, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: aa780f4a048b

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

The Delivery Partner Manager is both an advisor and an operational partner to Delivery Service Partners (DSPs). They assist and guide DSP business owners in building and growing successful last-mile package delivery businesses within Amazon Logistics (AMZL). The role involves helping to start new businesses and maintaining high standards of excellence. The manager will work alongside Regional On The Road (OTR) managers, focusing on transitioning responsibilities related to planning and DSP capability.

The Delivery Partner Manager identifies and executes value-creation opportunities and manages relationships throughout the business lifecycle, focusing on DSP sentiment, safety, compliance, performance, and capacity. They act as trusted advisors, working with DSPs to solve challenges, influence business strategies, and ensure effective decision-making for success and quality delivery.

The role involves working with a portfolio of owners at various stages, setting strategies, driving accountability, and tracking performance metrics. Collaboration with internal stakeholders such as Partner Relations, Value Added Services, Legal, fleet, and network health teams is essential. The manager supports owners by removing obstacles and improving operational, financial, and safety practices, as well as enforcing policies and building feedback channels with relevant teams.

This position is field-based, requiring significant travel between sites and flexibility to work hours including overnight, weekends, and holidays, as per business needs.

Key Responsibilities:

• Safety: Partner with OTR Safety and Regional Managers to ensure safety compliance.
• Performance: Support scaling operations, onboarding new owners, and preparing for peak periods.
• Performance: Coach and upskill DSP owners using AMZL tools.
• Performance: Identify opportunities for customer metric improvements.
• Performance: Ensure consistent application of Last Mile processes and challenge UTR processes affecting OTR.
• Performance: Coach owners to run compliant, safe, and high-performing companies.
• Experience: Improve workflows and operational efficiency at the network level.
• Experience: Develop and maintain positive relationships with DSP partners.
• Experience: Align communication with DSP owners through collaboration with OTR teams.
• Representation: Be the voice of DSPs within Amazon and advocate for their needs.
• Driver Standards: Enhance driver standards to protect Amazon’s brand image.
• Capacity Management: Work with DSPs to deliver effective ramp plans and meet peak volume demands.

Basic Qualifications:

• A degree.
• Relevant professional experience in Operations, Last Mile, account or relationship management, small business logistics, or retail/vendor management.
• Experience working with third-party resources regionally or nationally.
• Experience managing a contingent workforce during peak seasons.

Preferred Qualifications:

• Experience leading process improvements with Lean, Kaizen, or Six Sigma methodologies.
• Project planning experience in ambiguous environments.
• Strong communication skills, both written and oral.
• Enjoys analytical work and data-driven decision-making.
• Proven ability to help teams achieve goals.