Delivery Partner Manager, UK/IE Delivery Partner Managers

TN United Kingdom; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Delivery Partner Manager to enhance last mile delivery operations. This dynamic role involves advising Delivery Service Partners (DSPs) to optimize their businesses while ensuring compliance and safety standards. You will collaborate with various internal teams to identify value-creation opportunities and implement operational improvements. The ideal candidate will have a strong background in operations management, excellent communication skills, and a passion for data-driven problem-solving. Join this innovative team and make a significant impact on the logistics landscape.

Qualifications

• Degree in a relevant field is required.
• Experience in operations, logistics, or account management is essential.

Responsibilities

• Partner with safety and regional managers to ensure compliance.
• Guide DSP owners in scaling their businesses and resolving operational issues.
• Coach DSPs using AMZL tools and identify opportunities for improvement.

Skills

Operations Management

Relationship Management

Analytical Skills

Communication Skills

Problem Solving

Education

Degree

Tools

Lean Methodologies

Six Sigma

Kaizen

Job description

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Delivery Partner Manager, UK/IE Delivery Partner Managers, Leeds

Client: Amazon UK Services Ltd.

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 420d3485044f

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

The Delivery Partner Manager acts as both advisor and operating partner for Delivery Service Partners (DSPs). Amazon’s team of Delivery Partner Managers assists DSP business owners in building and growing successful last mile delivery businesses within Amazon Logistics (AMZL). They support new business startups and uphold high standards of excellence, guiding and advising on business improvement strategies. The role involves working alongside Regional On The Road (OTR) managers to transition responsibilities related to planning and DSP capability.

The managers identify and execute value-creation opportunities, manage DSP relationships throughout the business lifecycle, focusing on sentiment, safety, compliance, performance, and capacity. They work closely with DSPs to solve challenges, influence business planning, and identify obstacles, ensuring effective decision-making and success, while maintaining quality standards.

They collaborate with various internal stakeholders such as Partner Relations, Value Added Service, Legal, fleet, and network health teams. Responsibilities include removing obstacles, enhancing operational, financial, and safety practices, and supporting enforcement policies. The role requires flexibility, travel between sites, and working hours that may include nights, weekends, and holidays.

Key job responsibilities

• Partner with OTR Safety and Regional Managers to ensure safety compliance.
• Guide DSP owners in scaling their business and managing operational issues.
• Support onboarding of new DSPs and prepare for launch.
• Coach and upskill DSPs using AMZL tools.
• Identify opportunities to improve customer metrics.
• Ensure consistent application of Last Mile processes and challenge impacting UTR processes.
• Coach DSPs to run compliant, safe, and high-performing companies.
• Identify workflow inefficiencies and implement operational improvements.
• Develop and maintain relationships with DSP partners to improve sentiment.
• Align communication with DSP owners through collaboration with OTR partners.
• Represent DSP interests within Amazon Logistics.
• Improve driver standards to protect brand image.
• Work with DSPs on ramp plans and pipeline goals to meet peak demands.

Basic qualifications

• A degree.
• Relevant professional experience in Operations, Last Mile, account or relationship management, small business logistics, or retail/vendor management.
• Experience working with third-party resources regionally or nationally.
• Experience managing a contingent workforce during peak seasons.

Preferred qualifications

• Experience leading process improvements using Lean, Kaizen, Six Sigma methodologies.
• Experience in project planning within ambiguous environments.
• Strong communication skills, both verbal and written.
• Enjoys analytical work and data-driven problem solving.
• Proven ability to help teams achieve goals.