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Delivery Partner Manager

Sulaiman Alqudaibi Co. For GRP & Plastic Products

West Midlands Combined Authority

On-site

GBP 45,000 - 60,000

Full time

3 days ago

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Job summary

A leading company in GRP & Plastic Products is seeking a Delivery Partner Manager to spearhead its Partner Delivery program. The successful candidate will collaborate with global teams to recruit and manage strategic partners, ensuring delivery excellence and commercial growth. This mid-senior level role offers a competitive salary and opportunities for personal growth and financial wellbeing.

Benefits

26 days of annual leave plus public holidays

Employee Assistance Programme

Development Programmes

Performance Bonus

Pension Scheme

Income protection insurance

Qualifications

Significant experience in Implementation / Delivery partner and alliances in a SaaS environment.
Proven experience with Onshore and Offshore Implementation delivery partners.
Ability to influence at all levels including C suite.

Responsibilities

Lead a new Partner Delivery program and manage Delivery Partners.
Develop success strategies for partners and present proposals.
Collaborate with teams to optimize partner onboarding and engagement.

Skills

Implementation / Delivery Experience

B2B Customer Needs

Service Delivery

Negotiation Skills

Data-driven Mindset

Excellent Communication

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Role Introduction

To support our growth ambition, we are looking for a Partner Manager to lead our newly formed Partner Delivery program.

Role Introduction

To support our growth ambition, we are looking for a Partner Manager to lead our newly formed Partner Delivery program.

Reporting to the Senior Director of Service Operations, youll collaborate with the global Services leadership teams as well as our Commercial Units, to shape the future of how we deliver value to our customers through the expanded use of onshore and offshore implementation delivery partners.

In this new individual contributor role, you will develop, build and lead a new Partner Delivery Approved program, identifying, recruiting, onboarding and managing a select group of Delivery Partners whose role will be to delivery OneAdvanced implementations and migration projects across our product portfolio. It is planned to grow this team in line with the growth of the partner network.

What You Will Do

Develop, build and lead a new Partner Delivery Approved program, identifying, recruiting, onboarding and managing a select group of Delivery Partners who meet the requirements of a OneAdvanced Delivery Partner.
Identify and recruit new strategically aligned delivery partners
Exceed partner acquisition targets as defined by the Chief Services Officer, to ensure capacity and fungibility of skills exist to deliver new and existing service opportunities.
Working with training, product and engineering teams, build out new technical Partner Onboarding and Enablement program
Develop customised targeted success strategies for new partners, including regular engagement, QBRs etc, with clearly defined measures around capability, training, customer CSAT, project delivery standards etc
Create comprehensive presentations and proposals that drive new opportunities
Maintain our CRM of current and prospective client information, driving best practice
Demonstrate and market the OneAdvanced Services proposition
Manage high-level partnership negotiations to ensure a fair and favourable relationship for all parties
Working with Procurement and Service leadership, Lead negotiations and related contract terms to create mutually beneficial relationships
Collaborate cross-functionally to drive successful partner onboarding
Maximise opportunities to raise brand positioning and thought leadership by collaborating with marketing on campaigns, events, optimising attendance at strategic conferences and events
Evangelise the partner program and maximise commercial return for all partnerships managed
Build and deepen partnerships that enable OneAdvanced to grow in line with our overall strategy
Collaborate with management on sales and delivery strategy, goals, planning, and forecasting

What You Will Have

Significant experience of Implementation / Delivery partner and alliances experience in a fast-paced SaaS environment
Deep understanding of B2B customer needs and service delivery
Proven experience of working with Onshore and Offshore Implementation delivery partners is essential
Deep understanding of Professional Services and Support methodologies and ways of working
Proven experience of building and scaling partner programme , ideally delivery focused
Deep understanding of complex partner and alliance ecosystems
Passion for Service and Service Excellence, ensuring our Partners maintain the expected standard around capability and service excellence
Commercially astute and experienced in developing business cases and ROI in collaboration with partners, to include Sales and Delivery propositions.
Ability to establish rapport, credibility & influence at all levels of an organisation, including C suite.
An entrepreneurial spirit and excited to work on complex problems at scale
Data-driven and analytical mindset
Excellent communication and presentation skills
Strategic thinking with tactical execution abilities
Desire to continually be looking for improvement and greater results
Self Starter must be able to see the bigger picture and build ground up

What We Do For You

Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally

Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance Providing you with support and assistance when you need it most

Recognition Highlighting and rewarding the great work our people do

Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference we provide opportunities to help our people make a difference to the causes they care about

MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Business Development and Sales
Industries
Transportation, Logistics, Supply Chain and Storage

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