Delivery & Ops Lead - Influencer Campaigns

Journey Further; Manchester; On-site; GBP 51,000 - 56,000; Full time

Benefits offered by this job

Pension - Matched up to 4%

Private medical insurance

Enhanced maternity, paternity & adopt­

25 days annual leave, Christmas shut­

Job summary

Journey Further, within Saulderson, is expanding its influencer-delivery function. This is a new role that will set one standard for how we deliver, build the processes and tools, and spot problems early enough to fix them.

It frees our directors to focus on strategy and growth while giving pod leads a clear, shared way of working. You will oversee three pod leads across gaming, CPG and AI/software, own delivery across pods, and collaborate with the central resourcing team to allocate

Qualifications

• Significant agency experience in delivery, projects or operations, across social and influencer.
• Understand how campaigns are delivered, priced and timed, and how usage rights and agreements work.
• Know how influencer connects with paid social, AEO, PR and the wider marketing mix.
• You already use AI every day to work faster and more accurately, and you can show us what you've built.
• Experience building workflows, automations or agents with AI, not just using off the shelf chat tools.
• Comfortable with project management, resourcing and reporting tools, and able to define what a team's tooling needs to do.
• Strong ability to coach teams day-to-day and guide them on how to improve.
• Organised and able to multitask across a wide variety of accounts at once.
• You solve problems yourself, own the outcome and never pass the blame.

Responsibilities

• Operationally manage our three pod leads and set the standard for delivery across Journey Further and Saulderson clients.
• Build project plans and timelines for every client, so work lands on time, on budget and to brief, with the right people on it.
• Own resourcing and scheduling, working with our central resourcing team to allocate specialists and freelancers.
• Manage deadlines and build the systems that keep the team on track.
• Set up campaign workflows for contracting, approvals, reporting and freelancer management.
• Run client reporting to a steady cadence, including weekly Slack updates, so it happens without anyone chasing.
• Make sure every team is busy with the right work, and reallocate quickly when a project ends early or a client moves on.
• Own the handover from sales into delivery, so every campaign starts with a clear brief.
• Quality-assure creator content and campaign outputs across every pod.
• Triage issues across the pods, turn them into training and SOPs, and elevate to leadership when needed.
• Improve how we find and onboard creators, raising quality and approval rates and getting campaigns to their first win faster.
• Define what our influencer delivery tooling needs to do.
• Build internal tools, workflows and automations with AI, and support bigger builds with our Ops team.

Skills

Delivery operations

Agency experience

Campaign management

AI tooling experience

Coaching teams

Multitasking across accounts

Tools

Project management tools

Job description

Journey Further, within Saulderson, is expanding its influencer-delivery function. This is a new role that will set one standard for how we deliver, build the processes and tools, and spot problems early enough to fix them.

It frees our directors to focus on strategy and growth while giving pod leads a clear, shared way of working. You will oversee three pod leads across gaming, CPG and AI/software, own delivery across pods, and collaborate with the central resourcing team to allocate