Senior Manager, Influencer Delivery (Saulderson)

Journey Further; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Pension (Matched up to 4%)

Private medical insurance

Enhanced parental leave

25 days annual leave

Christmas shutdown

Home working allowance

Job summary

Journey Further is seeking an experienced Delivery & Operations Lead to oversee three pod leads across gaming, CPG and AI/software clients. You will standardize delivery, own resourcing, scheduling and reporting, and ensure campaigns land on time, on budget and to brief.

You will build workflows, tools and SOPs, coach teams, triage issues, and collaborate with sales handover to delivery while elevating client satisfaction and team performance across Saulderson's agency network.

Qualifications

• Significant agency experience in delivery, projects or operations, across social and influencer.

Responsibilities

• Operationally manage our three pod leads and set the standard for delivery across Journey Further and Saulderson clients.
• Build project plans and timelines for every client, so work lands on time, on budget and to brief, with the right people on it.
• Own resourcing and scheduling, working with our central resourcing team to allocate specialists and freelancers.
• Manage deadlines and build the systems that keep the team on track. Spot slippage early and step in when we're off plan.
• Set up campaign workflows for contracting, approvals, reporting and freelancer management.
• Run client reporting to a steady cadence, including weekly Slack updates, so it happens without anyone chasing.
• Make sure every team is busy with the right work, and reallocate quickly when a project ends early or a client moves on.
• Own the handover from sales into delivery, so every campaign starts with a clear brief.
• Quality-assure creator content and campaign outputs across every pod.
• Triage issues across the pods, turn them into training and SOPs, and elevate to leadership when needed.
• Improve how we find and onboard creators, raising quality and approval rates and getting campaigns to their first win faster.
• Define what our influencer delivery tooling needs to do.
• Build internal tools, workflows and automations with AI, and support bigger builds with our Ops team.

Skills

Delivery leadership

Operations management

Resource planning

Agency experience

AI workflow automation

Coaching teams

Tools

Slack

Project management tools

Job description

This role sits within Saulderson, part of the Journey Further Group. Our influencer team is growing fast. We need someone to make sure every campaign we sell lands on time, on budget and to the standard our clients expect.

You'll sit above our three pod leads, who run our gaming, CPG and AI/software clients. You'll manage them operationally and own delivery across every pod.

This is a new role. You'll set one standard for how we deliver, build the processes and tools that make it stick, and spot problems early enough to fix them. That frees our directors to focus on strategy and growth, and gives our pod leads a clear, shared way of working.

What you will do

• Operationally manage our three pod leads and set the standard for delivery across Journey Further and Saulderson clients.
• Build project plans and timelines for every client, so work lands on time, on budget and to brief, with the right people on it.
• Own resourcing and scheduling, working with our central resourcing team to allocate specialists and freelancers.
• Manage deadlines and build the systems that keep the team on track. Spot slippage early and step in when we're off plan.
• Set up campaign workflows for contracting, approvals, reporting and freelancer management.
• Run client reporting to a steady cadence, including weekly Slack updates, so it happens without anyone chasing. If it's at risk, you step in.
• Make sure every team is busy with the right work, and reallocate quickly when a project ends early or a client moves on.
• Own the handover from sales into delivery, so every campaign starts with a clear brief.
• Quality-assure creator content and campaign outputs across every pod.
• Triage issues across the pods, turn them into training and SOPs, and elevate to leadership when needed.
• Improve how we find and onboard creators, raising quality and approval rates and getting campaigns to their first win faster.
• Define what our influencer delivery tooling needs to do.
• Build internal tools, workflows and automations with AI, and support bigger builds with our Ops team.

• Significant agency experience in delivery, projects or operations, across social and influencer.
• You know how campaigns are delivered, priced and timed, and how usage rights and agreements work.
• You understand how influencer connects with paid social, AEO, PR and the wider marketing mix.
• You already use AI every day to work faster and more accurately, and you can show us what you've built.
• Experience building workflows, automations or agents with AI, not just using off the shelf chat tools.
• Comfortable with project management, resourcing and reporting tools, and able to define what a team's tooling needs to do.
• Strong ability to coach teams day-to-day and guide them on how to improve.
• Organised and able to multitask across a wide variety of accounts at once.
• You solve problems yourself, own the outcome and never pass the blame.

Pension - Matched up to 4%

Health - Private medical insurance

Family - Enhanced maternity, paternity & adoption pay

Flexibility - 25 days annual leave, Christmas shutdown and home working allowance

Salary

Leeds - £50,000 - £55,000

Manchester £51,000 - £56,000

London - £55,000 - £60,000